Customer Service Representative
4 weeks ago
Enerpac Tool Group is on a mission to build a culture that celebrates diversity and inclusivity. As a Customer Service Representative, you will play a vital role in empowering teams to reach their full potential by providing exceptional customer service and support.
This is a month FTC to cover maternity leave. The successful candidate will be responsible for managing the day-to-day business in the office, including the order process from start to finish. You will be the main point of contact for all customers, handling their queries and concerns in a professional and articulate manner.
Key Responsibilities:
- Manage and coordinate the order process
- Prepare and produce professional quotations
- Manage and coordinate the order process from start to finish in close conjunction with the Central Order Desk
- Active follow-up of outstanding quotes
- Ensure the sales force system is updated and maintained, liaising with both internal and external clients
- Proactive control of Company-generated leads, including follow-up and liaison with the sales force and external clients
- Generate and check reports for the status of orders on a regular basis
- Progress outstanding orders on the system
- Receive and respond to customer complaints and follow the customer complaint procedure
- Liaise with the accounts department regarding customer credit issues
- Manage office phone calls in coordination with other team members of the Customer Service
- Support the Customer Service Supervisor with reporting tasks and provide actual and relevant data, information, and graphics
- Initiate and support local marketing initiatives
- Visit exhibitions and conferences with agreement from the direct manager to generate leads, follow-up, and create appointments for the sales force
- Organize customer activities with agreement from the direct manager
- All other activities related to day-to-day business or to improve business
- Ensure all HSSEQ rules and regulations are communicated and enforced throughout the Organization. Proactively participate in safety awareness and improvement
- Represent the Company in a professional manner at all times, both internally and externally. Follow published processes and comply with all company policies and procedures. Be an ambassador for the business, ensuring Health & Safety comes first at all times
Required Capabilities:
- Minimum of 5 years' experience in a similar position with commercial acumen
- Technical affinity would be a plus
- Languages: English - essential fluent oral and written, other languages beneficial
- Strong interpersonal skills, works and communicates well with internal colleagues and external customers
- Energetic and proactive initiator; must present a professional and articulate image
- Able to work to deadlines; excellent organizational skills
- Works well with minimal supervision; self-discipline and motivation
- Good working knowledge of Office software (Word, Excel, PowerPoint, etc.); knowledge of a CRM package beneficial
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