Customer Service Representative

1 week ago

Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full time

About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Enerpac Tool Group. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, managing the order process from start to finish, and ensuring that all customer inquiries are resolved in a timely and professional manner.

Key Responsibilities

  • Manage and coordinate the order process, ensuring that all orders are fulfilled accurately and efficiently.
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Prepare and produce professional quotations, working closely with the sales team to ensure that all customer needs are met.
  • Active follow-up of outstanding quotes, ensuring that all customers are kept informed of the status of their orders.
  • Proactive control of Company generated leads, including follow-up and liaison with the sales force and external clients.
  • Generate and check reports for the status of orders on a regular basis, ensuring that all customers are kept informed of the status of their orders.
  • Progress outstanding orders on the system, ensuring that all orders are fulfilled accurately and efficiently.
  • Receive and respond to all customer complaints, following the customer complaint procedure.
  • Liaise with the accounts department regarding customer credit issues.
  • Manage office phone calls in coordination with the other team members of the Customer Service.
  • Support the Customer Service Supervisor with his/her reporting tasks and provide him/her actual and relevant data, information, and graphics.
  • Initiate and support local marketing initiatives.
  • Visit exhibitions and conferences in agreement with the direct manager in order to generate leads, do the follow-up, and create appointments for the sales force.
  • Organize customer activities in agreement with the direct manager.
  • All other activities related to the day-to-day business or to improve the business.
  • Ensure all HSSEQ rules and regulations are communicated and enforced throughout the Organization. Proactively participate to safety awareness and improvement.
  • Represent the Company in a professional manner at all times, both internally and externally. Follow the published processes and comply with all company policies and procedures. Be an ambassador for the businesses in particular ensure that Health & Safety comes first at all times.

Requirements

  • A minimum of 5 years' experience in a similar position, commercial acumen is needed.
  • Technical affinity would be a plus.
  • Languages: English - essential fluent oral and written, other languages are beneficial.
  • Strong interpersonal skills, works and communicates well with internal colleagues and external customers.
  • Energetic and proactive initiator; must present a professional and articulate image.
  • Able to work to deadlines; excellent organizational skills.
  • Works well with minimal supervision; self-discipline and motivation.
  • Good working knowledge of Office software (Word, Excel, PowerPoint, etc.); knowledge of a CRM package is beneficial.

  • Customer Service Representative

    4 days ago

    Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full time

    Customer Service Representative Role SummaryEnerpac Tool Group is on a mission to build a culture that celebrates diversity and inclusivity. As a Customer Service Representative, you will play a vital role in empowering teams to reach their full potential by providing exceptional customer service and support.This is a month FTC to cover maternity leave. The...

  • Customer Service Representative

    7 days ago

    Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full time

    OverviewEnerpac Tool Group is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for managing the day-to-day business in the office and ensuring seamless order processing from start to finish.Key Responsibilities:Main point of contact for all customersManage and...

  • Customer Service Representative

    7 days ago

    Cramlington, Northumberland, United Kingdom Printed Full time

    We are Printed.com, a leading online print shop in the UK, seeking a skilled Customer Service Representative to join our team in Cramlington.Our Customer Service team is the heart of our organisation, where talented employees begin their journeys and find opportunities for career advancement. As a Customer Service Representative, you will be responsible for...

  • Customer Service Representative

    4 weeks ago

    Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full time

    About the Role:We are seeking a highly skilled and experienced Customer Service Representative to join our team at Enerpac Tool Group. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Manage and coordinate the order process from start to finish,...

  • Customer Service Representative

    4 weeks ago

    Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full time

    About the Role:We are seeking a highly skilled and experienced Customer Service Representative to join our team at Enerpac Tool Group. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Manage and coordinate the order process from start to finish,...

  • Customer Service Representative

    1 week ago

    Cramlington, Northumberland, United Kingdom Printed Full time

    We are Printed.com, a leading online print shop in the UK, seeking a talented Customer Service Representative to join our dynamic team.The ideal candidate will possess excellent communication skills, a passion for delivering exceptional customer experiences, and the ability to work in a fast-paced environment.Key responsibilities include:Providing timely and...

  • Customer Service Representative

    1 month ago

    Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full time

    About the Role:We are seeking a highly skilled Customer Service Representative to join our team at Enerpac Tool Group. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, managing the order process from start to finish, and ensuring seamless communication with internal and external...

  • Customer Service Representative

    1 month ago

    Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full time

    About the Role:We are seeking a highly skilled Customer Service Representative to join our team at Enerpac Tool Group. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, managing the order process from start to finish, and ensuring seamless communication with internal and external...

  • Customer Service Representative

    1 week ago

    Cramlington, Northumberland, United Kingdom Printed Full time

    We are Printed.com, a leading online print shop in the UK, seeking a talented Customer Service Representative to join our dynamic team.As a key member of our Customer Service team, you will play a vital role in delivering exceptional customer experiences, ensuring our customers receive the highest level of service and support.Key Responsibilities:Provide...

  • Customer Service Representative

    2 months ago

    Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full time

    About Enerpac Tool GroupWe're a leading manufacturer of high-pressure hydraulic tools and equipment, dedicated to delivering innovative solutions to our customers. Our culture values diversity, inclusiveness, and employee empowerment, creating a workplace where everyone feels valued and equal.Business Contribution:This role is a temporary assignment to cover...

  • Customer Service Representative

    2 months ago

    Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full time

    About Enerpac Tool GroupWe're a leading manufacturer of high-pressure hydraulic tools and equipment, dedicated to delivering innovative solutions to our customers. Our culture values diversity, inclusiveness, and employee empowerment, creating a workplace where everyone feels valued and equal.Business Contribution:This role is a temporary assignment to cover...

  • Customer Service Representative

    3 weeks ago

    Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full time

    About the Role:We are seeking a highly skilled Customer Service Representative to join our team at Enerpac Tool Group. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Manage and coordinate the order process from start to finish, ensuring timely and...

  • Customer Service Representative

    3 weeks ago

    Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full time

    About the Role:We are seeking a highly skilled Customer Service Representative to join our team at Enerpac Tool Group. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Manage and coordinate the order process from start to finish, ensuring timely and...

  • Customer Service Representative

    2 months ago

    Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full time

    About Enerpac Tool GroupWe're on a journey to build a culture that celebrates diversity and inclusiveness. Our goal is to create a workplace where everyone feels valued, accepted, and equal.Business Contribution:This role is a temporary position to cover maternity leave. As a Customer Service Representative, you will be responsible for managing the...

  • Customer Service Representative

    2 months ago

    Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full time

    About Enerpac Tool GroupWe're on a journey to build a culture that celebrates diversity and inclusiveness. Our goal is to create a workplace where everyone feels valued, accepted, and equal.Business Contribution:This role is a temporary position to cover maternity leave. As a Customer Service Representative, you will be responsible for managing the...

  • Customer Service Representative

    2 weeks ago

    Cramlington, Northumberland, United Kingdom Printed Full time

    We are Printed.com, a leading online print shop in the UK, seeking a talented Customer Service Representative to join our dynamic team.As a key member of our Customer Service team, you will play a vital role in delivering exceptional customer experiences, ensuring our customers receive the highest level of service and support.Key responsibilities...

  • Customer Service Representative

    1 month ago

    Cramlington, Northumberland, United Kingdom Pure Fishing Full time

    About Us:Pure Fishing is a leading global provider of fishing tackle, lures, rods, and reels with a diverse portfolio of brands.Our mission is to deliver exceptional experiences for anglers and customers through innovative products, superior services, and a passionate team.Job Summary:The Customer Service Representative will be responsible for providing an...

  • Customer Service Representative

    1 month ago

    Cramlington, Northumberland, United Kingdom Pure Fishing Full time

    About Us:Pure Fishing is a leading global provider of fishing tackle, lures, rods, and reels with a diverse portfolio of brands.Our mission is to deliver exceptional experiences for anglers and customers through innovative products, superior services, and a passionate team.Job Summary:The Customer Service Representative will be responsible for providing an...

  • Customer Service Representative

    3 weeks ago

    Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full time

    OverviewEnerpac Tool Group is seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our customers, ensuring their needs are met and exceeded.Key Responsibilities:• Manage and coordinate the...

  • Customer Service Representative

    3 weeks ago

    Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full time

    OverviewEnerpac Tool Group is seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our customers, ensuring their needs are met and exceeded.Key Responsibilities:• Manage and coordinate the...