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Customer Service and Administration Assistant

1 month ago

Cramlington, Northumberland, United Kingdom Central Employment Agency (North East) Limited Full time

Job Title: Customer Service and Administration Assistant

Job Summary:

We are seeking a highly organized and detail-oriented Customer Service and Administration Assistant to join our team at Central Employment Agency (North East) Limited. The ideal candidate will have excellent communication skills, be able to multitask, and have experience in account assistance or purchase ledger.

Key Responsibilities:

  • Oversee SIM renewal and maintenance contract logs, ensuring timely updates and accurate invoicing.
  • Proactively contact customers to secure purchase orders for new periods.
  • Efficiently input and process sales orders and invoices in Sage, ensuring smooth order management.
  • Maintain accurate records in Salesforce, SAGE, and Pulse Portal, including market and customer information.
  • Provide exceptional support to customer inquiries via phone and email while demonstrating a strong customer service ethic.

Requirements:

  • Minimum of 2 years in account assistance or purchase ledger required.
  • Exceptional verbal and written communication skills, capable of interacting with all organizational levels.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Computer literate, proficient in Microsoft Office (especially Excel), and experienced with Sage.

Working Conditions:

  • Reporting to: Customer Experience Manager
  • Hours: 37.5 hours/week, Monday to Friday, 09:00 - 17:00
  • Location: Base in Cramlington
  • Type: Permanent, subject to a 6-month probationary period
  • Salary: £22,856.48 per annum