Customer Service Ambassador
4 days ago
About This Role: We are seeking a highly skilled and enthusiastic Customer Service Advisor to join our Customer Service team in Cramlington.
Job Summary: As a Customer Service Advisor, you will be the first point of contact for our customers, providing exceptional service and support to ensure their needs are met.
Key Responsibilities:
- Deal effectively with customers on a daily basis in a polite and professional manner
- Respond to customer queries efficiently, follow up with calls as required
- Ensure all problems or complaints are dealt with in a timely manner including arranging reprints or processing refunds/discount codes
- Responsible for review of reprinted jobs prior to dispatch
- Track deliveries with courier service and record relevant information
- Manage returned jobs via courier service
- Accurately log all calls throughout the day
- Deal with immediate contact channels on a daily basis i.e. calls, chat service, social media
- Respond to reviews on Trustpilot
Requirements:
- Demonstrate good telephone manner, understanding and empathy skills
- Ability to apply common sense understanding to carry out detailed written or oral instructions
- Must have a high level of accuracy
- Able to demonstrate initiative and ability to prioritise
- Ability to work within a fast-paced environment
- Able to effectively multi-task
Benefits:
- 22 days holiday rising to 25
- Staff discounts & Friends and Family discounts
- Breakfast and drinks provided
- Charity day per annum supported
- Summer and Christmas Parties
- Street food days
- Access to Perkbox portal
-
Customer Service Ambassador
3 days ago
Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full timeOverviewEnerpac is committed to fostering a culture of diversity and inclusivity within our organization. As a Customer Service Representative, you will play a crucial role in empowering teams to reach their full potential.Key Responsibilities:• Manage the day-to-day business in the office, ensuring seamless order processing and customer communication.•...
-
Customer Service Representative
2 weeks ago
Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full timeCustomer Service Representative Role SummaryEnerpac Tool Group is on a mission to build a culture that celebrates diversity and inclusivity. As a Customer Service Representative, you will play a vital role in empowering teams to reach their full potential by providing exceptional customer service and support.This is a month FTC to cover maternity leave. The...
-
Customer Service Representative
3 weeks ago
Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Enerpac Tool Group. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, managing the order process from start to finish, and ensuring that all customer inquiries are resolved in a timely and...
-
Customer Service Representative
3 weeks ago
Cramlington, Northumberland, United Kingdom Printed Full timeWe are Printed.com, a leading online print shop in the UK, seeking a talented Customer Service Representative to join our dynamic team.As a key member of our Customer Service team, you will play a vital role in delivering exceptional customer experiences, ensuring our customers receive the highest level of service and support.Key Responsibilities:Provide...
-
Customer Service Representative
3 weeks ago
Cramlington, Northumberland, United Kingdom Printed Full timeWe are Printed.com, a leading online print shop in the UK, seeking a talented Customer Service Representative to join our dynamic team.As a key member of our Customer Service team, you will play a vital role in delivering exceptional customer experiences, ensuring our customers receive the highest level of service and support.Key responsibilities...
-
Customer Service Representative
4 weeks ago
Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full timeOverviewEnerpac Tool Group is seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our customers, ensuring their needs are met and exceeded.Key Responsibilities:• Manage and coordinate the...
-
Customer Service Representative
4 weeks ago
Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full timeOverviewEnerpac Tool Group is seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our customers, ensuring their needs are met and exceeded.Key Responsibilities:• Manage and coordinate the...
-
Customer Service Representative
2 weeks ago
Cramlington, Northumberland, United Kingdom Printed Full timeWe are Printed.com, a leading online print shop in the UK, seeking a talented Customer Service Representative to join our dynamic team.The ideal candidate will possess excellent communication skills, a passion for delivering exceptional customer experiences, and the ability to work in a fast-paced environment.Key responsibilities include:Providing timely and...
-
Customer Service Representative
1 month ago
Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full timeAbout the Role:We are seeking a highly skilled Customer Service Representative to join our team at Enerpac Tool Group. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Manage and coordinate the order process from start to finish, ensuring timely and...
-
Customer Service Representative
1 month ago
Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full timeAbout the Role:We are seeking a highly skilled Customer Service Representative to join our team at Enerpac Tool Group. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Manage and coordinate the order process from start to finish, ensuring timely and...
-
Customer Service Representative
2 weeks ago
Cramlington, Northumberland, United Kingdom Printed Full timeWe are Printed.com, a leading online print shop in the UK, seeking a skilled Customer Service Representative to join our team in Cramlington.Our Customer Service team is the heart of our organisation, where talented employees begin their journeys and find opportunities for career advancement. As a Customer Service Representative, you will be responsible for...
-
Customer Service Representative
6 hours ago
Cramlington, Northumberland, United Kingdom Printed Full timeWe are Printed.com, a leading online print shop in the UK. Our team is passionate about printing, designing, and building the business.Our mission is to be creative, innovative, and customer-focused. We invest in new products and technology to improve our market share and opportunities.We are seeking an enthusiastic Customer Service Advisor to join our...
-
Customer Service Representative
2 weeks ago
Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full timeOverviewEnerpac Tool Group is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for managing the day-to-day business in the office and ensuring seamless order processing from start to finish.Key Responsibilities:Main point of contact for all customersManage and...
-
Customer Service Director
1 month ago
Cramlington, Northumberland, United Kingdom Toolstation Full timeStore Manager Job DescriptionAt Toolstation, we're looking for a talented Store Manager to lead our team and deliver an outstanding customer proposition. As a Store Manager, you'll be responsible for managing the branch, serving customers, checking deliveries, and stocking shelves.Key Responsibilities:Delivering Great Service: Ensure your team provides a...
-
Customer Service Representative
1 month ago
Cramlington, Northumberland, United Kingdom Next Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our fast-paced store team as a Sales Team Member. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our customers.Key Responsibilities:Provide fast and friendly service to...
-
Customer Service Representative
1 month ago
Cramlington, Northumberland, United Kingdom Next Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our fast-paced store team as a Sales Team Member. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our customers.Key Responsibilities:Provide fast and friendly service to...
-
Customer Service Liaison
3 weeks ago
Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full timeAbout the Role:We are seeking a highly skilled and experienced Customer Service Representative to join our team at Enerpac Tool Group. This is a month-long fixed-term contract to cover maternity leave.Key Responsibilities:• Manage the day-to-day business in the office, ensuring seamless order processing from start to finish.• Serve as the primary point...
-
Customer Service Representative
4 weeks ago
Cramlington, Northumberland, United Kingdom Next Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our fast-paced store team as a Sales Team Member.Key Responsibilities:Provide exceptional customer service and support to our customers, helping them to find the perfect products.Share your passion and knowledge about our amazing products with customers and...
-
Customer Service Representative
4 weeks ago
Cramlington, Northumberland, United Kingdom Next Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our fast-paced store team as a Sales Team Member.Key Responsibilities:Provide exceptional customer service and support to our customers, helping them to find the perfect products.Share your passion and knowledge about our amazing products with customers and...
-
Hospitality Ambassador
3 weeks ago
Cramlington, Northumberland, United Kingdom Loungers Full timeBar and Waiting Team - CramlingtonLounges are unique establishments that thrive on the exceptional people who run them. As a Front of House Team Member, you'll excel at creating a welcoming atmosphere for customers. Your ability to adapt to diverse situations, from quiet coffee sessions to lively celebrations, is crucial. You'll work closely with management...