Customer Service Ambassador

4 days ago


Cramlington, Northumberland, United Kingdom Printed Full time

About This Role: We are seeking a highly skilled and enthusiastic Customer Service Advisor to join our Customer Service team in Cramlington.

Job Summary: As a Customer Service Advisor, you will be the first point of contact for our customers, providing exceptional service and support to ensure their needs are met.

Key Responsibilities:

  1. Deal effectively with customers on a daily basis in a polite and professional manner
  2. Respond to customer queries efficiently, follow up with calls as required
  3. Ensure all problems or complaints are dealt with in a timely manner including arranging reprints or processing refunds/discount codes
  4. Responsible for review of reprinted jobs prior to dispatch
  5. Track deliveries with courier service and record relevant information
  6. Manage returned jobs via courier service
  7. Accurately log all calls throughout the day
  8. Deal with immediate contact channels on a daily basis i.e. calls, chat service, social media
  9. Respond to reviews on Trustpilot

Requirements:

  • Demonstrate good telephone manner, understanding and empathy skills
  • Ability to apply common sense understanding to carry out detailed written or oral instructions
  • Must have a high level of accuracy
  • Able to demonstrate initiative and ability to prioritise
  • Ability to work within a fast-paced environment
  • Able to effectively multi-task

Benefits:

  • 22 days holiday rising to 25
  • Staff discounts & Friends and Family discounts
  • Breakfast and drinks provided
  • Charity day per annum supported
  • Summer and Christmas Parties
  • Street food days
  • Access to Perkbox portal


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