Security Officer

1 month ago


Cramlington, Northumberland, United Kingdom ABM UK Full time

Job Title: Security Officer - Customer Service Specialist

Location: Manor Walks shopping centre

Job Type: Full-time

Hours: 40 hours per week

Shift Pattern: One 4 on 4 off, 5 out of 7

Pay Rate: £11.44 per hour

Job Summary:

We are seeking a highly skilled and professional Security Officer to join our team at Manor Walks shopping centre. As a Security Officer, you will be responsible for ensuring the safety and security of our customers and staff, while also providing excellent customer service.

Key Responsibilities:

  • Interact with all visitors and tenants in a professional and courteous manner.
  • Carry out regular patrols of the shopping centre to ensure a safe and secure environment.
  • Respond to incidents and emergencies in a timely and effective manner.
  • Liaise with the site control room to ensure that all incidents are managed in accordance with site policies and procedures.
  • Report any unsecure areas of the site to the control room immediately.
  • Record and log all non-conformances and emergencies with the appropriate control room operatives.
  • Deal efficiently and effectively with all emergencies.
  • Maintain vigilance and highlight/manage unauthorised access by banned individuals.
  • Undertake any other reasonable duties as required to meet the needs of the business.

Requirements:

  • Be professional, friendly, courteous, and helpful whilst carrying out duties.
  • Have excellent organisational skills with the ability to balance competing priorities and workloads.
  • Have excellent written and verbal communication skills.
  • Be able to work unsupervised and take responsibility.
  • Be able to remain calm under pressure.
  • Be adaptable and flexible in approach to work required.
  • Be willing and able to work as a member of a team.
  • Have excellent observational skills.

Benefits:

  • 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
  • Mental Health support and Life Event Counseling.
  • Get Fit Programme.
  • Financial and legal support.
  • Cycle to work scheme.
  • Access to Lifeworks, our innovative employee app where you can find:
  • Perks: discounts, gift cards, cashback, and exclusive offers.
  • Life: Search for resources and tools on topics ranging from family and life to health, money and work.
  • Support: Online chat or telephone service for urgent support in a crisis.

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