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Security Officer

4 weeks ago

Cramlington, Northumberland, United Kingdom Abm Full time

Job Title: Security Officer

Location:

Hours: 40 hours per week

Shift Pattern: One 4 on 4 off, 5 out of 7

Pay Rate: £ per hour

Role Overview and Purpose

The Security Officer will be the public face of the security team, ensuring exemplary standards of security and customer service are always provided to the client and visitors to the site. A can-do attitude is essential in this highly influential role.

Key Responsibilities

  • Interact with all visitors/tenants within the shopping centre, delivering first-class customer-focused service.
  • Carry out regular patrols of the shopping centre as detailed in the site Assignment Instructions, being always proactive.
  • Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively helping wherever opportunities arise.
  • Safeguarding all the sites are safe and non-threatening environment for all visitors/tenants.
  • Ensuring all incidents are managed in accordance with site policies and procedures.
  • Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and always supported.
  • Ensuring any unsecure areas of the site are reported to Control Room immediately and action taken to resolve.
  • Able to record/log all non-conformances and emergencies with the appropriate control room operatives.
  • Deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully informed.
  • Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company polices.
  • Maintain vigilance and highlight/manage unauthorised access by banned individuals.
  • Undertake any other reasonable duties as required to meet the needs of the business.
  • Ensure a timely response to all security issues and events.
  • Complete all training requirements as requested by line manager.
  • Be available to cover at least 1 additional shift per month if requested to cover absence/annual leave.

Required Skills and Experience

  • Be professional, friendly, courteous, and helpful whilst carry out duties to the highest standard.
  • One team approach.
  • Take ownership of all situations to ensure tasks are completed or escalated when necessary.

Benefits

We're proud to offer a great range of benefits including:

  • 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
  • Mental Health support and Life Event Counseling.
  • Get Fit Programme.
  • Financial and legal support.
  • Cycle to work scheme.
  • Access to Lifeworks, our innovative employee app where you can find:
    • Perks: discounts, gift cards, cashback, and exclusive offers.
    • Life: Search for resources and tools on topics ranging from family and life to health, money and work.
    • Support: Online chat or telephone service for urgent support in a crisis.

For more information about ABM's benefits, visit our careers page.

About Us

ABM is one of the world's largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we're proud to service icon sites across the country with more than 10,000 team members. For more information, visit

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.