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European Ecommerce Customer Service Specialist
4 weeks ago
Overview
We are seeking a highly skilled and multilingual Ecommerce Customer Service Advisor to join our team at PartsPlus.
This role will involve delivering exceptional customer service to our European customers via various online channels, including email, live chat, and telephone.
Key Responsibilities
- Provide outstanding customer service by responding to customer inquiries and resolving issues in a timely and professional manner.
- Resolve customer queries received through our European eBay, Amazon, and ecommerce web shop.
- Process returns, exchanges, and discrepancies in a timely and efficient manner.
- Communicate with couriers regarding outbound, lost, or damaged shipments.
- Coordinate orders on internal and external systems.
- Collaborate with external ecommerce partners.
Requirements
- Fluency in German, Italian, Spanish, or French.
- Excellent customer service skills.
- Ability to prioritize, multitask, and react quickly to urgent enquiries.
- Professional email and telephone manner.
- Confidence to communicate with a wide range of customers.
