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Customer Service Ambassador
2 months ago
Job Overview
MCC Label is seeking a highly organized and customer-focused professional to join our team as a Customer Service Representative. In this role, you will be responsible for delivering exceptional customer service, managing customer orders, and ensuring timely communication with internal stakeholders.
About the Role
- This is a full-time position based in MCC Label's [insert location] office.
- The ideal candidate will have excellent organizational skills, attention to detail, and strong communication abilities.
- You will work closely with the Customer Service Manager to achieve business objectives and improve customer satisfaction.
- We offer a competitive salary of $$60,000 per annum, plus benefits and opportunities for career growth.
Key Responsibilities
As a Customer Service Representative, your key responsibilities will include:
- Daily management of customer requirements, including order processing and fulfillment.
- Accurately inputting all sales orders and job tickets into our system.
- Project managing customer orders to meet customer expectations, working within estimated time and cost.
- Awareness of any changes in technology/components relating to customer requirements.
- Maintenance of a safe environment and support for site safety objectives.
- Proactive communication with customers in all aspects of business.
- First point of contact for quality issues reported by customers.
- Compliance to site environmental standards and support for site objectives.
- Adherence to training learnings to encourage a consistent 'one way of working' approach.
- Pursuit of best practice by improving internal customer-supplier relationships.
Requirements and Qualifications
To be successful in this role, you will need:
- High levels of organizational skills and time management.
- Excellent communication and interpersonal skills.
- Able to work in a fast-paced environment with multiple priorities.
- Strong problem-solving and analytical skills.
- Familiarity with MS Office applications, including Excel and Word.
- Ability to adapt to new systems and processes.
Benefits and Opportunities
We offer a comprehensive benefits package, including:
- A competitive salary of $$60,000 per annum.
- Generous leave entitlements, including annual leave and sick leave.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
