Customer Service Ambassador

6 days ago


Daventry, Northamptonshire, United Kingdom MCC Label Full time

Job Overview


MCC Label is seeking a highly organized and customer-focused professional to join our team as a Customer Service Representative. In this role, you will be responsible for delivering exceptional customer service, managing customer orders, and ensuring timely communication with internal stakeholders.



About the Role


  • This is a full-time position based in MCC Label's [insert location] office.
  • The ideal candidate will have excellent organizational skills, attention to detail, and strong communication abilities.
  • You will work closely with the Customer Service Manager to achieve business objectives and improve customer satisfaction.
  • We offer a competitive salary of $$60,000 per annum, plus benefits and opportunities for career growth.


Key Responsibilities

As a Customer Service Representative, your key responsibilities will include:




  • Daily management of customer requirements, including order processing and fulfillment.
  • Accurately inputting all sales orders and job tickets into our system.
  • Project managing customer orders to meet customer expectations, working within estimated time and cost.
  • Awareness of any changes in technology/components relating to customer requirements.
  • Maintenance of a safe environment and support for site safety objectives.
  • Proactive communication with customers in all aspects of business.
  • First point of contact for quality issues reported by customers.
  • Compliance to site environmental standards and support for site objectives.
  • Adherence to training learnings to encourage a consistent 'one way of working' approach.
  • Pursuit of best practice by improving internal customer-supplier relationships.


Requirements and Qualifications

To be successful in this role, you will need:




  • High levels of organizational skills and time management.
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment with multiple priorities.
  • Strong problem-solving and analytical skills.
  • Familiarity with MS Office applications, including Excel and Word.
  • Ability to adapt to new systems and processes.


Benefits and Opportunities

We offer a comprehensive benefits package, including:




  • A competitive salary of $$60,000 per annum.
  • Generous leave entitlements, including annual leave and sick leave.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.


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