Customer Service Operations Supervisor
3 days ago
Percepta is a leading provider of contact center services, delivering exceptional customer experiences to clients across the globe.
Salary
We are offering a highly competitive salary of £35,000 - £45,000 per annum, depending on experience, as well as additional benefits and incentives.
About the Role
This is an exciting opportunity for a Bilingual Customer Experience Supervisor to join our team in Dunton or Daventry. As a key member of our operations team, you will be responsible for supervising the Customer Experience team and providing support for operational initiatives.
Key Responsibilities
- Supervise the Customer Experience team and ensure high levels of customer satisfaction
- Provide support for operational initiatives, including process improvements and analysis of call data
- Work with the Senior Operations Manager to develop and implement business reports and process improvement initiatives
- Develop, coach, and evaluate team members, including evaluating and coaching customer service skills in quality assurance processes
Requirements
To be successful in this role, you will need:
- Professional level fluency in both Norwegian and English (written and spoken) to C1/C2 level
- Mid-level experience of Contact or Customer Call Centre required with at least practiced automotive or similar industry experience
- Previous experience in managing, coaching, and improving the performance of a team of 10+ agents
Benefits
We offer a comprehensive benefits package, including:
- A highly competitive salary of £35,000 - £45,000 per annum
- 25 days Annual leave to start, increasing by 1 day on anniversary of start date for the first 5 years
- Life Assurance 4 x annual salary
- Contributory pension scheme
- Private Medical Insurance
-
Bilingual Customer Service Supervisor
1 week ago
Daventry, Northamptonshire, United Kingdom Percepta Full timeAbout the Role:We are seeking an experienced Bilingual Customer Service Supervisor to join our team at Percepta. As a key member of our customer experience operations team, you will be responsible for supervising a team of customer experience specialists and providing support for operational initiatives. This includes identifying process improvements,...
-
Bilingual Service Supervisor
3 weeks ago
Daventry, Northamptonshire, United Kingdom Percepta Full timeWe are seeking a seasoned Bilingual Service Supervisor to join our team at Percepta, supporting the Norwegian and UK markets for our client's existing customer accounts. As a key member of our operations team, you will be responsible for supervising the Customer Experience team and providing support for operational initiatives.">Develop and implement process...
-
Operations Supervisor
4 weeks ago
Daventry, Northamptonshire, United Kingdom Percepta LLC Full timeJob Title: Operations SupervisorEstimated Salary: $70,000 - $90,000 per annumThis role involves supervising the Customer Experience team and supporting operational initiatives. The ideal candidate will have experience in managing, coaching, and improving team performance, as well as strong time management and organizational skills.Key...
-
Beverage Operations Supervisor
4 weeks ago
Daventry, Northamptonshire, United Kingdom CRC Recruitment Ltd Full timeWe are looking for a highly motivated Beverage Operations Supervisor to join our Bars Team at CRC Recruitment Ltd's prestigious Hotel. This permanent role offers a great opportunity to develop your skills and experience in a dynamic and fast-paced environment.The ideal candidate will have previous experience in a similar role, with a strong focus on...
-
Customer Experience and Operations Manager
1 week ago
Daventry, Northamptonshire, United Kingdom Percepta LLC Full timeAbout the RoleAs a Senior Customer Service Supervisor at Percepta LLC, you will oversee the Customer Experience team, ensuring high levels of customer satisfaction. Your role involves supervising team members, providing operational support, and identifying process improvements.You will be responsible for analyzing call and escalation data, presenting action...
-
Team Lead
7 days ago
Daventry, Northamptonshire, United Kingdom Percepta LLC Full timeCareer OpportunitiesAre you looking for a challenging role that combines customer service and operational leadership? Do you want to work in a dynamic and supportive environment where you can grow your career?As a Senior Customer Service Supervisor at Percepta LLC, you will be responsible for supervising the Customer Experience team, providing operational...
-
Operations Supervisor
2 weeks ago
Daventry, Northamptonshire, United Kingdom STERIS Canada Corporation Full timeJob SummaryWe are seeking an experienced Operations Supervisor to join our team at STERIS Canada Corporation. As a key member of our production team, you will be responsible for leading and managing the day-to-day activities of our manufacturing operations.The successful candidate will have a strong background in supervising operational staff, with...
-
Customer Service Operations Lead
1 week ago
Daventry, Northamptonshire, United Kingdom WALLACE HIND SELECTION LIMITED Full timeWe're seeking a highly motivated and experienced Service Manager to join our team at Wallace Hind Selection Limited. As a Service Manager, you will play a critical role in developing and implementing our after-sales strategy, systems, and day-to-day operations.Responsibilities:You will develop and implement our after-sales strategy, working closely with...
-
Established Bar Supervisor
2 weeks ago
Daventry, Northamptonshire, United Kingdom CRC Recruitment Ltd Full timeBeverage Service SupervisorWe require an experienced Bar Supervisor to join our team at CRC Recruitment Ltd. As a key member of our hospitality team, you will be responsible for overseeing the smooth operation of our bars and ensuring that our customers receive exceptional service.Responsibilities:Work closely with the Bars Manager to achieve business...
-
Bilingual Customer Experience Lead
3 days ago
Daventry, Northamptonshire, United Kingdom Percepta Full timeJob DescriptionWe are seeking a skilled Bilingual Customer Experience Supervisor to join our team in Dunton or Daventry. As a key member of our operations team, you will be responsible for supervising the Customer Experience team and providing support for operational initiatives.ResponsibilitiesSupervise the Customer Experience team and ensure high levels of...
-
Protection Services Specialist
6 days ago
Daventry, Northamptonshire, United Kingdom Staffline Operations Full timeAs a highly skilled Protection Services Specialist, you will be responsible for delivering exceptional fire safety and security services to our clients. This is an exciting opportunity to join a leading provider of flexible, temporary, and permanent workforce solutions and develop your skills and career in a dynamic and supportive environment.About the...
-
Bilingual Supervisor Position
4 weeks ago
Daventry, Northamptonshire, United Kingdom Euro London Appointments Full timeWe are looking for an experienced Bilingual Supervisor to join our team at Euro London Appointments. As a Norwegian and English Language Service Manager, you will play a crucial role in supporting the delivery of exceptional customer service across the Norwegian and UK markets.Job DescriptionSupervise and Support: Lead, mentor, and coach a team of Customer...
-
Beverage Service Team Leader
2 weeks ago
Daventry, Northamptonshire, United Kingdom CRC Recruitment Ltd Full timeJob DescriptionAs a Bars Supervisor at CRC Recruitment Ltd, you will be responsible for supporting the Bars Manager with the day-to-day operation of all beverage service areas across the hotel. You will help drive and improve product and service standards among the team by delivering high-quality beverage service to maximize revenue through up-selling and...
-
Bar Supervisor Position
3 days ago
Daventry, Northamptonshire, United Kingdom CRC Recruitment Ltd Full timeJob Title:Bar Supervisor Position">">Job Summary:We are seeking a skilled and experienced Bar Supervisor to join our team at CRC Recruitment Ltd. As a key member of the Bars Team, you will be responsible for supporting the Bars Manager in the day-to-day operation of all beverage service areas across the hotel.">">About the Role:The ideal candidate will have...
-
Customer Service Strategy Lead
1 week ago
Daventry, Northamptonshire, United Kingdom WALLACE HIND SELECTION LIMITED Full timeWe are looking for a talented Service / Operations Manager to join our team at WALLACE HIND SELECTION LIMITED. As a key member of our sales support function, you will be responsible for developing and implementing our after-sales strategy.Role OverviewThis role is ideal for someone with experience in managing operations and a passion for delivering...
-
Customer Service Representative
1 week ago
Daventry, Northamptonshire, United Kingdom Pertemps Daventry Full timePertemps Daventry is currently seeking a motivated and detail-oriented individual to join their team as a Trainee Customer Service Support. This role offers a unique opportunity to gain hands-on experience in customer service and administrative support.Job DescriptionIn this role, you will be responsible for providing exceptional customer service and...
-
Fire Security Coordinator Specialist
1 week ago
Daventry, Northamptonshire, United Kingdom Staffline Operations Full time**Job Title:** Full Time Fire Safety Professional**Company Overview:We are a leading provider of flexible, temporary and permanent workforce solutions. We operate at more than 350 customer sites across England, Scotland and Wales.**Job Description:**As a Full Time Fire Safety Professional with our Plant Protection Security team, you will be responsible for...
-
Logistics Operations Manager
2 weeks ago
Daventry, Northamptonshire, United Kingdom CRC Recruitment Ltd Full timeAs a Transport Planner with CRC Recruitment Ltd, you will be responsible for planning and managing a designated region of our client's commercial vehicle fleet. You will work closely with the Transport Supervisor and Office Managers to ensure that orders are fulfilled and excellent customer service is provided. Your exceptional organisational skills and...
-
Customer Service Representative
5 days ago
Daventry, Northamptonshire, United Kingdom SolviT Recruitment Ltd Full timeJob Title: CUSTOMER SERVICE REPRESENTATIVECompany Overview:SolviT Recruitment Ltd is a recruitment agency that specializes in finding talented individuals for various job openings. We are currently looking for an experienced customer service representative to join our team.Salary:The estimated salary for this role is £13.56 per hour, which translates to...
-
Customer Experience and Operations Director
4 weeks ago
Daventry, Northamptonshire, United Kingdom Percepta LLC Full timeJob Title: Customer Experience and Operations DirectorAbout the RoleWe are seeking a highly skilled Customer Experience and Operations Director to join our team at Percepta LLC. As a key member of our leadership team, you will be responsible for overseeing the Customer Experience team and driving operational excellence across our...