Bilingual Supervisor Position

5 days ago


Daventry, Northamptonshire, United Kingdom Euro London Appointments Full time

We are looking for an experienced Bilingual Supervisor to join our team at Euro London Appointments. As a Norwegian and English Language Service Manager, you will play a crucial role in supporting the delivery of exceptional customer service across the Norwegian and UK markets.

Job Description
  • Supervise and Support: Lead, mentor, and coach a team of Customer Experience Specialists, ensuring high standards of service and productivity are met.
  • Drive Continuous Improvement: Analyze customer feedback, call trends, and performance data to identify areas for process improvements and provide actionable recommendations to senior operations management.

What You Bring to the Role

  • A competitive salary package, including a minimum base salary of £48,000 per annum, based on experience and qualifications.
  • Proven experience in contact center or customer service management, preferably with a background in leadership and team supervision.
  • Strong leadership skills, with the ability to motivate and coach teams to improve performance and drive customer satisfaction.

This is an exciting opportunity to join a dynamic team and make a significant impact in the delivery of exceptional customer service.



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