Team Lead

4 days ago


Daventry, Northamptonshire, United Kingdom Percepta LLC Full time
Career Opportunities

Are you looking for a challenging role that combines customer service and operational leadership? Do you want to work in a dynamic and supportive environment where you can grow your career?

As a Senior Customer Service Supervisor at Percepta LLC, you will be responsible for supervising the Customer Experience team, providing operational support, and identifying process improvements. Your role will involve analyzing call and escalation data, presenting action plans to stakeholders, and partnering with Customer Experience Specialists to ensure seamless operations.

The ideal candidate will possess professional level fluency in Norwegian and English, further education or equivalent experience, and mid-level experience in contact or customer call centers. Strong time management, organization, and planning skills are essential, along with proficiency in Microsoft Office and team building skills.

We offer a competitive salary of $85,000-$110,000 per year, 25 days annual leave, life assurance 4 x annual salary, contributory pension scheme, private medical insurance, comprehensive travel insurance, and discounts on brand new vehicles. You can expect a supportive learning environment, opportunities for career growth, and a diverse community-minded organization.

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