Operations Team Lead

5 days ago


Daventry, Northamptonshire, United Kingdom Percepta Full time

We are looking for a talented Operations Team Lead to oversee the day-to-day activities of our Customer Experience team at Percepta. As a key leader, you will be responsible for identifying process improvements, analyzing call and escalation data, and presenting recommended action plans to senior management.

">
  • Partner with Customer Experience Specialists to ensure high levels of customer satisfaction.
  • Assist escalated customer calls by providing guidance to team members and/or assisting with calls to ensure best resolutions.
  • Perform user acceptance testing of system enhancements, respond to inquiries regarding system errors, and collaborate with IT teams on new system developments.

The ideal candidate will have previous experience managing a team of 10+ agents, with a thorough understanding of contact center technologies, customer tracking systems, and reporting systems. Strong time management, organization, and planning skills are essential, as well as proficiency in Microsoft Office.



  • Daventry, Northamptonshire, United Kingdom Staffline Operations Full time

    Staffline Operations is looking for an Emergency Response Team Leader to join the Plant Protection Security Team in Daventry. This is a challenging yet rewarding role working a 4 on 4 off rotational shift pattern with 45 hours per week.The ideal candidate will be responsible for coordinating emergency response activities, maintaining a high level of...


  • Daventry, Northamptonshire, United Kingdom STERIS Canada Corporation Full time

    Key ResponsibilitiesWe are seeking a highly skilled Manufacturing Team Lead to join our team at STERIS Canada Corporation. In this role, you will be responsible for leading and managing the day-to-day activities of our manufacturing operations, including overseeing production schedules, maintaining quality standards, and developing and implementing process...

  • Bar Team Lead

    2 weeks ago


    Daventry, Northamptonshire, United Kingdom CRC Recruitment Ltd Full time

    We are looking for a skilled Bar Team Lead to support the Bars Manager with the day-to-day operation of all beverage service areas across our prestigious Hotel. As a key member of the Bars Team, you will play a crucial role in driving and improving product and service standards among the team.The ideal candidate will have exceptional communication skills,...


  • Daventry, Northamptonshire, United Kingdom ENGINEERINGUK Full time

    Job OverviewWe are seeking an experienced Operations Management Lead to join our team at ENGINEERINGUK. This role will be responsible for leading the Inventory Control and Quality Assurance team in one of our fulfillment centers, ensuring a safe work environment, maintaining inventory control, and driving process improvements.Key Responsibilities:Support...

  • Store Operations Lead

    22 hours ago


    Daventry, Northamptonshire, United Kingdom Subway Full time

    Join Our Subway FranchiseJob Description:As a Subway Store Manager, you will be at the heart of our operation, leading a team to deliver excellent customer service and drive sales growth. You will manage the day-to-day running of the store, ensuring high standards of food quality, safety, and presentation.Salary: £38,000 - £50,000 per annum.Your Key...


  • Daventry, Northamptonshire, United Kingdom Percepta LLC Full time

    Percepta LLC is seeking an Operational Excellence Lead to drive business growth and improve customer satisfaction through the implementation of efficient processes and procedures.Main ResponsibilitiesIdentify areas for process improvement and develop strategies to enhance efficiency and productivity.Collaborate with cross-functional teams to design,...


  • Daventry, Northamptonshire, United Kingdom GXO Logistics Full time

    About the Role: As a Logistics Team Lead, you will be responsible for monitoring and motivating warehouse operatives, developing and controlling key performance indicators, and executing the daily work plan.

  • HGV Shift Team Lead

    2 weeks ago


    Daventry, Northamptonshire, United Kingdom Auto Skills UK Full time

    Job Title: HGV Shift Team LeadWe are seeking a skilled and experienced HGV technician to join our team as a shift leader in Daventry. This is an exciting opportunity for someone who wants to take their career to the next level by leading a team of technicians.Salary: £60,000paJob Description:As an HGV Shift Team Lead, you will be responsible for overseeing...


  • Daventry, Northamptonshire, United Kingdom Staffline Operations Full time

    We are looking for a highly motivated Fire Security Coordinator to join our team at Staffline Operations in Daventry.About the JobThis role is a full-time, permanent position working a 4 on 4 off rotational shift pattern - days and nights. You will work 45 hours per week.Key ResponsibilitiesCoordinate fire security activities within the team.The ideal...


  • Daventry, Northamptonshire, United Kingdom Staffline Operations Full time

    Staffline Operations is seeking an experienced Fire Protection Specialist Coordinator to join our team in Daventry. This is a full-time, permanent position working a 4 on 4 off rotational shift pattern with 45 hours per week.The successful candidate will be responsible for ensuring the safety and security of staff and visitors, maintaining a high level of...

  • Team Lead

    3 weeks ago


    Daventry, Northamptonshire, United Kingdom Tesco Full time

    As a Team Lead, you will play a critical role in driving sales growth, improving customer experience, and enhancing store operations. Your expertise will help to identify opportunities for improvement and implement effective solutions.We estimate the salary for this position to be around £35,000 per annum, commensurate with experience. However, please note...

  • Culinary Team Lead

    3 weeks ago


    Daventry, Northamptonshire, United Kingdom Staverton Park Hotel & Golf Full time

    Job Title:Culinary Team Lead">Location:Daventry, EnglandAbout Us:Staverton Park Hotel & Golf Club is a leading hospitality venue in the heart of England, renowned for its exceptional dining experience and warm welcome to our guests.Job Overview:We are seeking an experienced Culinary Team Lead to join our dynamic kitchen team.Key Responsibilities:Team...


  • Daventry, Northamptonshire, United Kingdom ENGINEERINGUK Full time

    Role Overview:We are looking for an accomplished Maintenance Area Manager to manage our facility's maintenance operations at ENGINEERINGUK. This individual will supervise a team of engineers and technicians to maintain optimal performance, safety, and efficiency across all equipment and systems.Primary Responsibilities:Supervise engineers in performing...

  • Telesales Team Lead

    1 month ago


    Daventry, Northamptonshire, United Kingdom PartsPlus Full time

    We are seeking a highly skilled and motivated Telesales Supervisor to lead our sales team at PartsPlus.This role involves managing and motivating the Telesales team to achieve and exceed sales growth.Key responsibilities include measuring and coaching team performance, working closely with Business Development Executives and Centre Managers, and supporting...

  • Call Center Team Lead

    2 weeks ago


    Daventry, Northamptonshire, United Kingdom Percepta LLC Full time

    Job Title: Call Center Team LeadEstimated Salary: $75,000 - $95,000 per annumThis role involves leading the Customer Experience team and driving employee satisfaction. The ideal candidate will have experience in managing, coaching, and improving team performance, as well as strong time management and organizational skills.Key Responsibilities:Lead the...


  • Daventry, Northamptonshire, United Kingdom Euro London Appointments Full time

    We are seeking a highly skilled Customer Experience Team Lead to join our expanding team at Euro London Appointments. As a Bilingual Supervisor, you will be responsible for leading a team of Customer Experience Specialists in delivering exceptional service across the Norwegian and UK markets.Key ResponsibilitiesTeam Leadership: Supervise and support a team...


  • Daventry, Northamptonshire, United Kingdom DEBRA International Full time

    About Our MissionAt DEBRA International, our mission is to create a world where no one suffers from Epidermolysis Bullosa (EB). We achieve this through our commitment to providing lifelong care, while seeking cures for all those affected by this debilitating condition.Job RoleThis is an exciting opportunity to join our retail team as a Charity Retail...

  • Operations Supervisor

    21 hours ago


    Daventry, Northamptonshire, United Kingdom STERIS Canada Corporation Full time

    Job SummaryWe are seeking an experienced Operations Supervisor to join our team at STERIS Canada Corporation. As a key member of our production team, you will be responsible for leading and managing the day-to-day activities of our manufacturing operations.The successful candidate will have a strong background in supervising operational staff, with...


  • Daventry, Northamptonshire, United Kingdom Amazon Full time

    At Amazon, we're looking for a skilled Reliability Engineering Lead to join our team in Europe. In this role, you'll oversee the maintenance and reliability of our operations, ensuring seamless customer experiences across thousands of machines and tens of thousands of employees.We offer an estimated annual salary of €100,000 - €120,000 depending on...


  • Daventry, Northamptonshire, United Kingdom GXO Logistics, Inc. Full time

    About the RoleWe are looking for a highly motivated and experienced Warehouse Team Leader to join our team at GXO Logistics, Inc. In this role, you will have the opportunity to work in a fast-paced and dynamic environment, leading a team of warehouse operatives and contributing to the success of our operations.As a key member of the team, you will be...