Technical Support Team Lead

4 days ago


Daventry, Northamptonshire, United Kingdom WALLACE HIND SELECTION LIMITED Full time

Are you a technical expert looking for a new challenge? We are seeking a skilled Technical Support Team Lead to join our team at Wallace Hind Selection Limited in Towcester, Northamptonshire.

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In this role, you will be responsible for providing technical support to customers and distributors, troubleshooting issues, and developing and implementing after-sales strategies, systems, and day-to-day operations for commercial refrigeration products.

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The ideal candidate will have a strong technical background in the engineering industry, with experience in commercial refrigeration and service systems. A demonstrable record of implementing service systems and SLAs is essential, as well as basic computer skills and understanding of Microsoft Office packages.

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  • Job Description:
  • Manage our after-sales strategy, systems, and day-to-day operations for commercial refrigeration products.
  • Provide timely technical support before, during, and after product deliveries and installations for all supplied equipment.
  • Ensure troubleshooting is conducted with customers and distributors before appointing our team or 3rd party engineer.
  • Provide off-site technical support for commercial refrigeration equipment.


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