Customer Experience and Operations Manager
6 days ago
As a Senior Customer Service Supervisor at Percepta LLC, you will oversee the Customer Experience team, ensuring high levels of customer satisfaction. Your role involves supervising team members, providing operational support, and identifying process improvements.
You will be responsible for analyzing call and escalation data, presenting action plans to stakeholders, and partnering with Customer Experience Specialists to ensure seamless operations. Additionally, you will communicate changes and enhancements to relevant personnel, develop, coach, and evaluate team members, and interview prospective new employees.
The ideal candidate will possess professional level fluency in Norwegian and English, further education or equivalent experience, and mid-level experience in contact or customer call centers. Strong time management, organization, and planning skills are essential, along with proficiency in Microsoft Office and team building skills.
We offer a competitive salary of $80,000-$100,000 per year, 25 days annual leave, life assurance 4 x annual salary, contributory pension scheme, private medical insurance, comprehensive travel insurance, and discounts on brand new vehicles. You can expect a supportive learning environment, opportunities for career growth, and a diverse community-minded organization.
This is an excellent opportunity to grow your career in a culture of service, teamwork, respect, and proactive approach.
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Customer Experience Manager
2 weeks ago
Daventry, Northamptonshire, United Kingdom Percepta Full timeWe are seeking a highly skilled Customer Experience Manager to join our team at Percepta. As a key member of our operations team, you will be responsible for supervising the Customer Experience team and providing support for operational initiatives.">Monitor and maintain service levels, analyzing program trends and progress.Communicate changes, enhancements,...
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Customer Experience and Operations Director
3 weeks ago
Daventry, Northamptonshire, United Kingdom Percepta LLC Full timeJob Title: Customer Experience and Operations DirectorAbout the RoleWe are seeking a highly skilled Customer Experience and Operations Director to join our team at Percepta LLC. As a key member of our leadership team, you will be responsible for overseeing the Customer Experience team and driving operational excellence across our...
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Customer Experience and Operations Leader
1 week ago
Daventry, Northamptonshire, United Kingdom Percepta LLC Full timePercepta LLC is a leading contact center solutions provider with operations across the globe. We are seeking an experienced Customer Experience and Operations Leader to join our team in Daventry, UK.About the RoleThe ideal candidate will have a strong background in customer service, operations management, and team leadership. They will be responsible for...
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Customer Experience Manager
3 weeks ago
Daventry, Northamptonshire, United Kingdom Percepta LLC Full timeJob Title: Customer Experience ManagerCompany OverviewPercepta LLC is a dynamic organization with a strong culture of service, teamwork, and respect. We offer opportunities for career growth and learning in a diverse and community-minded environment with competitive compensation.SalaryThe estimated salary for this position is $65,000 - $85,000 per annum,...
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Team Lead
4 days ago
Daventry, Northamptonshire, United Kingdom Percepta LLC Full timeCareer OpportunitiesAre you looking for a challenging role that combines customer service and operational leadership? Do you want to work in a dynamic and supportive environment where you can grow your career?As a Senior Customer Service Supervisor at Percepta LLC, you will be responsible for supervising the Customer Experience team, providing operational...
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Bilingual Customer Experience Lead
1 hour ago
Daventry, Northamptonshire, United Kingdom Percepta Full timeJob DescriptionWe are seeking a skilled Bilingual Customer Experience Supervisor to join our team in Dunton or Daventry. As a key member of our operations team, you will be responsible for supervising the Customer Experience team and providing support for operational initiatives.ResponsibilitiesSupervise the Customer Experience team and ensure high levels of...
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Customer Experience Coordinator
3 weeks ago
Daventry, Northamptonshire, United Kingdom Wallace Hind Selection LTD Full timeWallace Hind Selection LTD is looking for a talented Customer Experience Coordinator to join our team in Daventry, Northamptonshire. The ideal candidate will have experience in sales administration, customer service, and relationship-building.About the Job DescriptionDemonstrate a strong understanding of customer needs and provide tailored solutions to meet...
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Customer Experience Team Lead
4 weeks ago
Daventry, Northamptonshire, United Kingdom Euro London Appointments Full timeWe are seeking a highly skilled Customer Experience Team Lead to join our expanding team at Euro London Appointments. As a Bilingual Supervisor, you will be responsible for leading a team of Customer Experience Specialists in delivering exceptional service across the Norwegian and UK markets.Key ResponsibilitiesTeam Leadership: Supervise and support a team...
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Customer Service Operations Supervisor
26 minutes ago
Daventry, Northamptonshire, United Kingdom Percepta Full timeCompany OverviewPercepta is a leading provider of contact center services, delivering exceptional customer experiences to clients across the globe.SalaryWe are offering a highly competitive salary of £35,000 - £45,000 per annum, depending on experience, as well as additional benefits and incentives.About the RoleThis is an exciting opportunity for a...
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Security Fire Marshal
3 days ago
Daventry, Northamptonshire, United Kingdom Staffline Operations Full timeAbout UsStaffline Operations is the UK's leading provider of flexible, temporary, and permanent workforce solutions. With over 28,000 people entering good work every day, we operate at more than 350 customer sites across England, Scotland, and Wales.Why Choose Us?We offer estimated salaries ranging from £35,000 - £45,000 per annum, depending on experienceA...
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Fire Security Coordinator Specialist
7 days ago
Daventry, Northamptonshire, United Kingdom Staffline Operations Full time**Job Title:** Full Time Fire Safety Professional**Company Overview:We are a leading provider of flexible, temporary and permanent workforce solutions. We operate at more than 350 customer sites across England, Scotland and Wales.**Job Description:**As a Full Time Fire Safety Professional with our Plant Protection Security team, you will be responsible for...
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Security and Emergency Response Officer
7 days ago
Daventry, Northamptonshire, United Kingdom Staffline Operations Full timeFire Security Coordinator PositionWe are seeking a highly motivated and experienced Fire Security Coordinator to join our team at Staffline Operations in Daventry. As a key member of our team, you will play a crucial role in ensuring the safety of our customers' staff, buildings, and assets.About the RoleThis is a permanent position, offering a salary of...
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Fire Security Coordinator
7 days ago
Daventry, Northamptonshire, United Kingdom Staffline Operations Full timeJob SummaryWe are seeking a skilled Fire Security Coordinator to join our team at Staffline Operations in Daventry, working on a full-time basis. The ideal candidate will have experience in fire safety and security, with excellent communication skills and a commitment to providing high-quality service.About the RoleThis is a permanent position, offering a...
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Customer Service Operations Lead
7 days ago
Daventry, Northamptonshire, United Kingdom WALLACE HIND SELECTION LIMITED Full timeWe're seeking a highly motivated and experienced Service Manager to join our team at Wallace Hind Selection Limited. As a Service Manager, you will play a critical role in developing and implementing our after-sales strategy, systems, and day-to-day operations.Responsibilities:You will develop and implement our after-sales strategy, working closely with...
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Industrial Fire Safety Specialist
7 days ago
Daventry, Northamptonshire, United Kingdom Staffline Operations Full timeFire Safety and Security RoleWe are looking for an experienced Fire Security Coordinator to join our team at Staffline Operations in Daventry. This is a challenging yet rewarding opportunity for someone who is passionate about fire safety and security.About the JobThe successful candidate will work on a full-time basis, earning a salary of around £35,000...
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Full Time Fire Safety Professional
7 days ago
Daventry, Northamptonshire, United Kingdom Staffline Operations Full time**Job Requirements:**We are looking for a confident communicator who is a team player with the drive to provide a friendly and professional service at all times. Previous experience within security is not a must, but if you're already working in the industry, we welcome you to join our team.Our ideal candidate has excellent communication skills, is able to...
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Operations Manager
3 weeks ago
Daventry, Northamptonshire, United Kingdom Northampton Business Directory Full timeJob Title: Operations ManagerSalary: £65,000 - £85,000 per annumWe are looking for an Operations Manager to lead our project delivery teams at Northampton Business Directory. The successful candidate will be responsible for ensuring compliance with internal project management policies and procedures, as well as company health and safety policy and...
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Store Operations Manager
7 days ago
Daventry, Northamptonshire, United Kingdom NMC Recruitment Ltd Full timeJob Summary:We are seeking an experienced Store Operations Manager to join our team at NMC Recruitment Ltd. As a key member of our organization, you will be responsible for maintaining high standards in our on-site stores facility in Daventry.The ideal candidate will have working knowledge of Stores, inventory management, and stock control systems. A strong...
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Fire Security Risk Manager
3 days ago
Daventry, Northamptonshire, United Kingdom Staffline Operations Full timeJob Description:We are seeking a highly skilled Fire Security Risk Manager to join our Plant Protection Security Team in Daventry. This is a full-time, permanent position working a 4 on 4 off rotational shift pattern. You will be responsible for ensuring the safety and security of our site and personnel.This role requires a strong background in fire safety...
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Senior Retail Operations Manager
1 month ago
Daventry, Northamptonshire, United Kingdom B&M Retail Full timeB&M Retail is a dynamic and ambitious retailer with over 740 stores across the UK. We're looking for a Senior Retail Operations Manager to join our team in Daventry, Northamptonshire, who can drive excellence in store operations, improve customer satisfaction, and deliver sales growth.About the JobAs a key member of our store operations team, you will be...