Customer Experience and Operations Manager

6 days ago


Daventry, Northamptonshire, United Kingdom Percepta LLC Full time
About the Role

As a Senior Customer Service Supervisor at Percepta LLC, you will oversee the Customer Experience team, ensuring high levels of customer satisfaction. Your role involves supervising team members, providing operational support, and identifying process improvements.

You will be responsible for analyzing call and escalation data, presenting action plans to stakeholders, and partnering with Customer Experience Specialists to ensure seamless operations. Additionally, you will communicate changes and enhancements to relevant personnel, develop, coach, and evaluate team members, and interview prospective new employees.

The ideal candidate will possess professional level fluency in Norwegian and English, further education or equivalent experience, and mid-level experience in contact or customer call centers. Strong time management, organization, and planning skills are essential, along with proficiency in Microsoft Office and team building skills.

We offer a competitive salary of $80,000-$100,000 per year, 25 days annual leave, life assurance 4 x annual salary, contributory pension scheme, private medical insurance, comprehensive travel insurance, and discounts on brand new vehicles. You can expect a supportive learning environment, opportunities for career growth, and a diverse community-minded organization.

This is an excellent opportunity to grow your career in a culture of service, teamwork, respect, and proactive approach.

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