Customer Experience Manager

4 days ago


Daventry, Northamptonshire, United Kingdom Percepta LLC Full time

Job Title: Customer Experience Manager

Company Overview

Percepta LLC is a dynamic organization with a strong culture of service, teamwork, and respect. We offer opportunities for career growth and learning in a diverse and community-minded environment with competitive compensation.

Salary

The estimated salary for this position is $65,000 - $85,000 per annum, depending on experience and qualifications.

Job Description

This role involves supervising the Customer Experience team and providing support for operational initiatives. Key responsibilities include identifying process improvements, analyzing call and escalation data, and presenting recommended action plans.

The ideal candidate will have professional level fluency in Norwegian and English (written and spoken) to C1/C2, further education or equivalent experience, and mid-level experience in contact or customer call centers.

Required Skills and Qualifications
  • Fluency in Norwegian and English (written and spoken)
  • Mid-level experience in contact or customer call centers
  • Experience in managing, coaching, and improving team performance
  • Strong time management, organization, and planning skills
Benefits
  • 25 days annual leave, increasing by 1 day on anniversary of start date for the first 5 years
  • Life assurance 4 x annual salary
  • Contributory pension scheme
  • Private medical insurance
  • Comprehensive travel insurance


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