Customer Service Expert

7 days ago

Daventry, Northamptonshire, United Kingdom MCC Label Full time

Job Overview


MCC Label seeks a highly skilled Customer Service Representative to deliver exceptional customer service and support our team.


About the Role


This is a full-time opportunity for a Customer Service expert to join our dynamic team in [location]. As a key member of our customer-facing team, you will be responsible for managing customer requirements, providing timely and accurate project management, and ensuring clear communication with customers and internal stakeholders.


Key Responsibilities



  • Manage daily customer interactions, responding to queries and resolving issues in a professional and timely manner.
  • Project manage customer orders from initiation to delivery, ensuring they meet customer expectations within estimated time and cost constraints.
  • Accurately input sales orders and job tickets, maintaining up-to-date records and communicating changes to customers as necessary.
  • Proactively communicate with customers through regular telephone contact, meetings, and accompanied visits, fostering strong relationships and driving business growth.
  • Stay informed about technology and component changes affecting customer requirements, adapting quickly to ensure seamless service delivery.
  • Maintain a safe working environment and contribute to site safety objectives.
  • Attend and actively participate in Customer Service Team, Tier 2, and Planning meetings, driving collaboration and shared success.
  • First point of contact for quality issues reported by customers, ensuring prompt resolution and escalating concerns as necessary.
  • Comply with site environmental standards and support site objectives.
  • Acknowledge individual achievements and celebrate team successes, promoting a positive work environment.
  • Support the change management process, delivering local and team objectives in a timely and structured manner, demonstrating a positive attitude.
  • Pursue best practice by improving internal customer-supplier relationships, enhancing overall business performance.
  • Participate in Artwork/New Product Development meetings, driving innovation and product excellence.

About You


We are looking for an experienced Customer Service professional with:


Essential Skills and Qualifications



  • Excellent communication and interpersonal skills, with experience in customer-facing roles.
  • Strong organizational and time management skills, with ability to prioritize tasks and manage multiple projects simultaneously.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Experience with Lean principles and continuous improvement methodologies.
  • Knowledge of ISO 14001 (Environment) and OHSAS 18001 (Health and Safety) frameworks.
  • Familiarity with SOX requirements and compliance.
  • Proven track record of delivering high-quality results in fast-paced environments.
  • Positive attitude, with a willingness to learn and adapt to new challenges.
  • Demonstrated ability to work effectively in a team environment, with excellent collaboration and communication skills.
  • Ability to work independently, with minimal supervision, and make sound decisions in complex situations.
  • Flexibility to work varied shifts, including evenings and weekends, as required.
  • Availability for on-call duties, as necessary.

Benefits


We offer a competitive salary of $55,000 - $65,000 per annum, depending on experience, plus a range of benefits, including:


Ongoing Professional Development


Opportunities for training, mentorship, and career growth within MCC Label.


Recognition and Rewards


Regular recognition and rewards for outstanding performance and contributions to the team.


Flexible Work Arrangements


Options for flexible work arrangements, including telecommuting and flexible hours, to support work-life balance.


Employee Assistance Program


Access to confidential counseling services and employee assistance programs.


Disability Support


Reasonable adjustments and accommodations to support employees with disabilities.


Annual Leave and Holidays


Generous annual leave and holiday entitlements, plus additional leave for special occasions.


Social Responsibility


Opportunities to participate in community events, charity initiatives, and social responsibility programs.

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