Customer Service Representative
4 weeks ago
Job Summary
At MCC Label, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for delivering exceptional customer service and ensuring that customer requirements are met.
Key Responsibilities
- Manage customer requirements and ensure timely delivery of orders
- Communicate effectively with customers and internal teams to resolve issues
- Project manage customer orders to meet customer expectations
- Update and communicate changes to customer delivery dates
- Ensure artwork approvals and colour targets are received in a timely manner
- Proactively communicate with customers through regular telephone contact, visual meetings, and accompanied visits
- Maintain awareness of changes in technology and components related to customer requirements
- Support site safety objectives and maintain a safe working environment
- Attend and contribute to Customer Service Team, Tier 2, and Planning meetings
- First point of contact for quality issues reported by customers
- Comply with site environmental standards and support site objectives
- Adhere to training learnings to promote a consistent approach to day-to-day tasks
- Pursue best practice by improving internal customer-supplier relationships
- Attend and contribute to Artwork/New Product Development meetings
Goals
- Ensure business is conducted legally, ethically, and within the law, supporting the framework of ISO 14001 (Environment) and OHSAS 18001 (Health and Safety)
- Create a safe working environment and participate in local risk assessments and mitigation
- Conduct day-to-day business with integrity and accountability
- Conduct business in accordance with SOX requirements
- Support the change management process by delivering local and team objectives in a timely and structured manner, demonstrating a positive attitude
- Support customer brands by value engineering their products and offering differentiation through quality and service
- Reduce the number of internal non-conformances through trending and the implementation of systemic fixes
- Acknowledge individual endeavour and success
- Encourage continuous improvement by developing local systems while working to Lean principles
- Demonstrate creativity and flexibility through creative thinking, encouraging flair and forward thinking
- Use the wider supply chain to bring about greater product offerings
- Clearly communicate team and individual goals
- Drive business goals through the team and management forums, demonstrating leadership and focus
- Demonstrate the ability to accept mistakes as learning, while discouraging repetitive errors
- Differentiate MCC Label from its competition by delivering excellence in Quality, Cost management, Service, and Technical excellence
- Encourage a 'Promotion from within' work environment by developing individuals and teams
- Celebrate success with individuals and the wider team
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