Customer Service Representative

4 weeks ago


Daventry, Northamptonshire, United Kingdom Smart Solutions Recruitment Full time
Customer Service Representative

Smart Solutions Recruitment is seeking a skilled Customer Service Representative to join a leading Logistics organisation in Crick. The successful candidate will be responsible for providing exceptional customer service over the phone and via email, creating KPI packs, and using Excel to update reports.

Key Responsibilities:

• Speaking with customers to resolve queries and complaints

• Creating KPI packs to send to customers

• Using Excel to update reports and track customer interactions

Requirements:

• Proven experience in a customer service role, preferably within the logistics industry

• Excellent verbal and written communication skills

• Experience with Excel and analytical skills to assess situations and provide solutions

• Ability to work as part of a team and under pressure while maintaining a positive attitude

Why Choose This Role?

This is an excellent opportunity to work with a leading Logistics organisation and develop your customer service skills. If you are a motivated and customer-focused individual, we encourage you to apply for this role.

Please contact Smart Solutions Recruitment for more information on the role.

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