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Customer Service Associate

1 month ago

Daventry, Northamptonshire, United Kingdom John Lewis Partnership Full time
Job Summary:

To deliver exceptional customer experiences and drive sales growth through proactive engagement and effective communication. As a key member of our team, you will be responsible for providing personalized service, resolving customer queries, and maintaining a high level of product knowledge.

Key Responsibilities:

  • Provide exceptional customer service, responding to customer queries and resolving issues in a timely and professional manner.
  • Maintain a high level of product knowledge, staying up-to-date on new products, promotions, and services.
  • Engage with customers, building rapport and identifying opportunities to increase sales and drive business growth.
  • Work collaboratively with colleagues to achieve sales targets and maintain a high level of customer satisfaction.
  • Contribute to a positive and inclusive store environment, promoting a culture of respect and teamwork.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • High level of product knowledge, with the ability to stay up-to-date on new products and services.
  • Ability to work collaboratively as part of a team, with a focus on achieving sales targets and delivering exceptional customer service.
  • Flexibility to work varied hours, including evenings and weekends, to meet business needs.

Benefits:

  • Competitive hourly rate of £11.55.
  • Opportunities for career development and progression within the John Lewis Partnership.
  • Discounts on purchases in our stores and online.
  • Access to exclusive benefits, including staff discounts and subsidised learning opportunities.