Director of Operations and Digital Transformation

1 month ago

London, Greater London, United Kingdom Workingmums Full time
Job Summary

We are seeking a highly experienced and motivated Director of Operations and Digital Transformation to join our team. As a key member of our leadership team, you will be responsible for ensuring that our operating resource needs are met, leading the Digital Transformation Project, and supporting the business planning and direction setting for our organization.

Key Responsibilities:

Departmental duties and responsibilities:
  • Lead on the resource operations of our organization to ensure that all services are efficient and compliant, working in close collaboration with our Chief Executive Officer, Board, and other Directors.
  • Ensure that our organization's legal obligations are met, reporting to the Board as required. Lead on the development of HR and facilities, ensuring that we have the physical, human, and technological resources needed to achieve planned growth and efficiency.
  • Lead the Digital Transformation Project as the internal project lead and manage the digital project governance board.
  • Manage relationships with external IT support providers and lead on the organization's digital strategy.
  • Act as our organization's Data Protection Officer.
Director duties and responsibilities
  • Identify and implement strategic opportunities for growth in line with our organization's mission, core values, and the aims of our Business Plan.
  • Review and, where necessary, redesign departmental staffing structures to meet the financial and performance targets of the Strategic Plan.
  • Initiate and oversee programs of continuous improvement to ensure that all work streams are conducted with optimum efficiency and to the highest standards.
  • Work collaboratively with our Chief Executive Officer, Directors, and direct reports to ensure that key performance indicators are consistently achieved.
  • Support and nurture staff development to ensure high-quality delivery of all services. As a public-facing role, present the values and ideals of our organization at all times.
  • Research and gather business intelligence to support effective business development.
  • Undertake any other duties necessary to this post as delegated by our Chief Executive Officer.
Person Specification

To take up the role of Director of Operations and Digital Transformation, the individual will need to be engaged and motivated in the work and mission of our organization.

The Director of Operations and Digital Transformation must demonstrate:
  • Substantial experience in leadership roles at Director or Senior Manager level, leading and motivating teams to deliver results.
  • Extensive experience of working at a senior level role in digital services, ideally within a membership or educational environment or similar.
  • Proven track record of the successful development and delivery of complex digital systems.
  • Substantial project management experience and a proven ability to set, control, and report on budgeting.
  • Experience of developing people-focused organizational strategy and successfully leading change.
  • Proven knowledge of data management and the associated legislative requirements.
  • Sound understanding of facilities management and the associated legislative requirements.
  • Ability to steer the organization towards achieving its objectives while operating effectively, responsibly, legally, and sustainably.
Competencies

These are an indication of some of the observable behaviors needed for successful performance of this role:

Technical
  • Demonstrates business acumen, contributing to the creation, implementation, and evaluation of our organization's strategic plans.
  • Effectively plans, manages, and delivers our organization's digital strategy and operational objectives.
  • Delivers high-quality, efficient, and compliant operational services, meeting our organization's obligations as an employer and landlord.
  • Monitors and applies relevant legislation, policies, and procedures. Identifies and manages risk appropriately, using risk management techniques for the best interests of our organization and its stakeholders.
  • Communicates complex issues in a simple and understandable manner. Drives efficiency from both administrative and financial perspectives.
  • Evaluates the financial impact of decisions and works within allocated budgets.
Leadership and management
  • Ensures that initiatives and priorities in their department(s) effectively deliver business objectives and are aligned with our organization's strategic priorities.
  • Displays resilient and motivational leadership to maximize team and employee performance.
  • Clearly delegates authority to match employees' responsibilities and capabilities.
  • Leads by example, acting as a role model for integrity and fairness, and promoting a culture of opportunity, collaboration, equity, diversity, and inclusion.
  • Promotes the sharing of expertise and supports learning opportunities across our organization.
Behavioral
  • Makes sound and timely decisions based on an analysis of relevant information.
  • Acts proactively and thinks strategically to anticipate our organization's needs.
  • Delivers innovative solutions to complex problems.
  • Demonstrates excellent interpersonal and negotiation skills.
  • Credible when communicating decisions and managing others' expectations.
  • Able to challenge and influence, building and maintaining effective relationships within and outside our organization.
  • Applies professional and ethical judgment, taking responsibility for their own performance.
  • A commitment to fairness and to promoting equality, diversity, and inclusion.
  • A wholehearted commitment to the mission of our organization.
Education and qualifications
  • Degree-level qualification in a relevant field.
Advantage
  • Knowledge of and an interest in dance education and training and the wider dance arts environment.
Working Hours

This is a part-time role, working 21 hours a week, (3 days from 9am to 5pm, with a one-hour lunch break).

Flexibility to attend dance events during the weekend, may be required.

Additional Information

This role is offered on a Hybrid work basis (40% in the office and the remainder of the week working remotely). When working remotely, the employee will be required to work from home in an environment with a high-speed broadband. The office remains open from Tuesday to Thursday and is available for those who would prefer to work in the office environment or have difficulties working remotely. Hybrid working will be reviewed on an ongoing basis.

Benefits
  • Flexibility: this role can be worked on a Hybrid basis, (40% in the office and the remainder of the week working remotely). On days working in the office, employees have the option to adjust their start/finish time to avoid busy commuting times. More information is available in the ISTD Hybrid Work Policy.
  • 25 days paid holiday pro rata each year (plus the 8 public/bank holidays). In addition, 4 days between Christmas and New Year when our office building is closed; 37 paid days in total pro rata.
  • Seasonal ticket loan available.
  • Employer Pension Contribution matched up to 8%. All employees will be auto-enrolled into the pension scheme after 3 months of employment. Employee contribution must be minimum 4% and is matched by ISTD to a maximum of 8% (although employees can contribute more than 8%).
  • Employee Assistance Programme, consisting of 24/7 telephone access to a trained counsellor, financial advisor, or a nursing and midwifery council registered nurse. Access to the My Healthy Advantage App with live chat facility, wellbeing videos and articles, mini health checks, 4-week plans for lifestyle changes, and a mood tracker.
  • Virtual GP Service, complimentary 24/7 unlimited access any day of the year. Book appointments, arrange private prescriptions, and fit notes anywhere in the world. Second Medical Opinion available - for greater peace of mind. Also covers Dependents.
  • Funeral Concierge Service, includes easy-to-use will writing tool. When help is needed, the 24/7 Advisors are one phone call away, ready to personalize the funeral plan and compare and negotiate best prices at any funeral home in the world.

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