Customer Service Representative

4 days ago

Chichester, West Sussex, United Kingdom Robert Walters Direct Sourcing EMEA Full time
Job Description

We are seeking a skilled Customer Service Representative to join our team at Robert Walters Direct Sourcing EMEA. As a key member of our team, you will be responsible for delivering exceptional customer service to scheme members, primarily in the area of pension management.

Key Responsibilities:

  • Provide high-level customer service to scheme members via various communication channels.
  • Manage and resolve customer inquiries and issues in a timely and professional manner.
  • Collaborate with internal stakeholders to ensure seamless customer service delivery.
  • Stay up-to-date with product knowledge and regulatory requirements to provide accurate information to customers.

What We Offer:

  • A dynamic and supportive team environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Knowledge of pension management and regulatory requirements.

Working Arrangements:

  • Hybrid working arrangement, with a mix of remote and office-based work.
  • Flexible working hours to accommodate individual needs.

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