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Customer Service Representative
2 months ago
We are seeking a skilled Customer Service Representative to join our team at Robert Walters Direct Sourcing EMEA. As a key member of our team, you will be responsible for delivering exceptional customer service to scheme members, handling pension management inquiries, and working collaboratively with our clients.
Key Responsibilities:
- Provide high-level customer service to scheme members via phone, email, and other communication channels.
- Manage pension inquiries, resolve issues, and escalate complex cases as needed.
- Work closely with our clients to understand their needs and provide tailored solutions.
- Collaborate with internal teams to ensure seamless service delivery.
What You'll Need:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving skills and attention to detail.
- Experience in customer service or a related field.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
