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Customer Service Representative
2 months ago
At JoJo Maman Bébé, we're passionate about delivering exceptional customer experiences. As a Customer Service Representative, you'll be the face of our brand, providing top-notch care and service to our customers. Your role will involve guiding, informing, and assisting customers in selecting the perfect products from our extensive range.
Our B Corp principles guide everything we do, and we're committed to creating a diverse and inclusive work environment. You'll work collaboratively with our team to ensure our customers receive the best possible service.
Key responsibilities include:
- Assisting customers with product inquiries and purchases
- Preparing and shipping Omni-Channel orders
- Liaising with customers via phone or in-store
- Developing product knowledge and retail skills through our digital learning platforms
- Embracing new product knowledge to increase sales opportunities
- Actively listening to customer needs and providing tailored solutions
We offer a range of benefits, including extra holiday days, a contributory pension scheme, and a cycle-to-work scheme. Our "It's up to you" learning environment provides ongoing training and development opportunities.
Join us in our mission to deliver exceptional customer experiences and make a positive impact on our communities.
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