Customer Service Representative
1 week ago
We are seeking a highly skilled Customer Service Representative to join our team at Robert Walters Direct Sourcing EMEA. As a key member of our customer service team, you will be responsible for delivering exceptional customer service to scheme members, ensuring their pension enquiries are resolved in a timely and professional manner.
Key Responsibilities- Communicate with customers through a combination of inbound and outbound interactions, ensuring all aspects of their pension enquiry are resolved.
- Exceed customer expectations by delivering timely, accurate service in a professional manner.
- Deliver efficient work practices by understanding and utilizing Mercer software and process.
- Work as part of a team to contribute to a culture of a great place to work.
- Meet or exceed all performance metrics as defined in your personal performance management plan.
- Excellent customer service skills.
- Ability to understand customer needs and provide the correct solution.
- High level of interpersonal skills and an ability to communicate across the internal and external customer group.
- Skilled in listening and responding to customer needs verbally and through the written word.
- Defuse and respond to customer complaints ensuring follow-up actions are completed and recorded.
- Competitive salaries.
- Comprehensive benefits.
- Support programs including health & welfare, tuition assistance, pension, employee assistance program, career mobility, employee network groups, and volunteer opportunities.
- Previous or current experience working in a call centre environment.
- An understanding of how UK Pension Schemes work.
We are committed to offering an inclusive recruitment experience. If you require accommodations because of disability or health condition, please contact us.
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