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Sales and Customer Service Representative
2 months ago
Job Overview
Jewson, a leading building materials distributor in Northern Europe, is seeking a highly skilled and customer-focused Sales and Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for delivering exceptional customer service, building strong relationships with new and existing customers, and driving sales growth.
Key Responsibilities
- Customer Service: Provide proactive and personalized support to customers, understanding their needs and preferences to deliver a seamless and enjoyable experience.
- Sales and Account Management: Develop and maintain strong relationships with customers, identifying opportunities to upsell and cross-sell products and services that meet their needs.
- Product Knowledge: Stay up-to-date with our product lines and services, using this knowledge to provide expert advice and solutions to customers.
- Branch Operations: Contribute to the smooth operation of our branch, maintaining a clean and organized workspace, and ensuring that all customer interactions are handled efficiently and effectively.
- Team Collaboration: Work closely with colleagues to achieve sales targets, share best practices, and identify opportunities for improvement.
What We Offer
- Competitive Salary and Benefits: Enjoy a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays).
- Opportunities for Growth: Develop your skills and career with Jewson, a leading company in the building materials industry.
- Collaborative Work Environment: Join a friendly and supportive team that is passionate about delivering exceptional customer service.
Requirements
- Customer Service Focus: Demonstrate a passion for delivering exceptional customer service, with a focus on building strong relationships and understanding customer needs.
- Communication and Interpersonal Skills: Possess excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
- Product Knowledge and Sales Skills: Develop and maintain strong product knowledge, with the ability to identify opportunities to upsell and cross-sell products and services.
About Us
Jewson is a leading building materials distributor in Northern Europe, dedicated to providing top-quality products and exceptional service to our customers. We are a friendly and collaborative team, passionate about what we do and committed to doing it well.