Customer Service Representative

2 days ago

Chichester, West Sussex, United Kingdom Robert Walters Direct Sourcing EMEA Full time

We are seeking a skilled Customer Service Representative to join our team at Robert Walters Direct Sourcing EMEA. As a key member of our team, you will be responsible for delivering exceptional customer service to scheme members, handling pension management inquiries, and working collaboratively with our clients.

Key Responsibilities:

  • Provide high-level customer service to scheme members via phone, email, and other communication channels.
  • Manage pension inquiries, resolve issues, and escalate complex cases as needed.
  • Collaborate with internal teams to ensure seamless service delivery and meet client expectations.
  • Stay up-to-date with industry developments, regulatory changes, and best practices in customer service.

What We Offer:

  • A dynamic and supportive work environment with opportunities for growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a leading recruitment agency and make a real impact on our clients' businesses.

Requirements:

  • Excellent communication and interpersonal skills.
  • Proven experience in customer service, preferably in a pension management or financial services context.
  • Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
  • Strong problem-solving skills and attention to detail.

Working Arrangements:

  • Hybrid role with a mix of office and remote work.
  • Flexible working hours to accommodate your needs.

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