Team Lead for Service Delivery

19 hours ago


St Ives, United Kingdom Equals One Ltd Full time
Job Summary
We are looking for a highly skilled Team Lead for Service Delivery to oversee the daily operations of our service desk team. The successful candidate will be responsible for ensuring efficient, high-quality support for clients and driving business growth through effective team management.

This role requires a strong understanding of service desk operations and customer service principles, as well as excellent leadership and communication skills. If you have experience managing teams and delivering exceptional customer satisfaction rates, we want to hear from you

The estimated salary for this position is £27,300 pa + Benefits.

About the Team
We are a dynamic team that values collaboration and teamwork. As a Team Lead for Service Delivery, you will be responsible for:
  • Managing the daily operations of the service desk team, ensuring SLAs and KPIs are achieved for client accounts.
  • Determining and coordinating workflows to drive efficiencies, set priorities, and delegate tasks to ensure timely resolution of technical issues and service requests.
  • Monitoring performance metrics and customer satisfaction to identify areas for improvement and implement strategies to enhance service delivery.

Requirements
To be successful in this role, you will need:
  • Proven experience managing and developing teams to deliver outstanding customer satisfaction rates.
  • Excellent leadership and communication skills.
  • A strong understanding of service desk operations and customer service principles.

What We Offer
We offer a competitive salary package, including 25 days annual leave, plus bank holidays, and a range of benefits, including:
  • Simply Health plan.
  • Gym discounts.
  • Employee Assistance Programme.
  • Charity days.
  • Retail discounts.

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