Service Desk Team Lead
5 days ago
About the Company: Equals One Ltd is a leading provider of facilities management services, enabling our clients to maximise their building's performance. We pride ourselves on our commitment to people and technology, empowering our clients to unlock the potential of their assets.
">Job Description: We are looking for a Service Desk Team Lead to oversee the daily operations of our service desk team, ensuring efficient and high-quality support for our clients. As a key member of our leadership team, you will be responsible for implementing strategies to enhance service delivery and evaluating team performance.
Key Responsibilities:
- Oversee and manage the daily operations of the service desk team, ensuring SLAs and KPIs are achieved for client accounts.
- Implement strategies to enhance service delivery, including monitoring performance metrics and customer satisfaction.
- Provide training, mentorship, and support to foster a skilled and collaborative team environment.
- Act as a point of escalation for client queries and complaints, ensuring smooth resolution of complex problems.
Requirements: To be considered for this role, you must have a proven track record of providing excellent customer service and have experience managing teams. You should also be a great communicator and be able to adjust your language to suit different audiences.
What We Offer: In addition to a competitive salary (£55,000 - £65,000 per annum), we offer a range of benefits, including annual leave, Simply Health plan, gym discounts, and an Employee Assistance Programme.
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Service Desk Operations Manager
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Customer Service Team Lead
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Service Desk Operations Manager
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