Customer Service Team Lead
24 hours ago
As a Customer Service Team Lead at Equals One Ltd, you will oversee the daily operations of our service desk team, ensuring efficient and high-quality support for clients.
The successful candidate will determine and coordinate workflows to drive efficiencies, set priorities, and delegate tasks to ensure timely resolution of technical issues and service requests. By monitoring performance metrics and customer satisfaction, they will identify areas for improvement and implement strategies to enhance service delivery.
You will be responsible for growing and developing your team by providing training, mentorship, and fostering collaboration to meet team and business goals.
Responsibilities:
- Manage the daily operations of the service desk team
- Determine and coordinate workflows to drive efficiencies
- Set priorities and delegate tasks to ensure timely resolution of technical issues and service requests
- Monitor performance metrics and customer satisfaction
- Identify areas for improvement and implement strategies to enhance service delivery
- Grow and develop your team through training, mentorship, and fostering collaboration
About You:
- You have experience managing and developing a team to deliver outstanding customer satisfaction rates
- You have proven experience providing efficient and high-quality customer service
- You are a proactive problem solver with excellent communication skills
What We Offer:
- A competitive salary of £27,300 pa
- A comprehensive benefits package including 25 days of annual leave, plus bank holidays, and a Simply Health plan
- Ongoing professional development and training opportunities
- A collaborative and supportive work environment
-
Customer Service Team Lead
4 weeks ago
Saint Ives, Cambridgeshire, United Kingdom M Group Services Limited TA Magdalene Limited Full timeAbout The RoleWe are seeking a highly skilled Customer Service Team Lead to join our Service Management team in St Ives, Cambridgeshire. In this full-time, permanent role, you will be part of a team working on a 24x7 shift pattern providing service support to our customers from receipt of issue through to resolution.As a key member of the team, you will be...
-
Service Desk Team Lead
23 hours ago
Saint Ives, Cambridgeshire, United Kingdom Equals One Ltd Full time £27,300About the Company: Equals One Ltd is a leading provider of facilities management services, enabling our clients to maximise their building's performance. We pride ourselves on our commitment to people and technology, empowering our clients to unlock the potential of their assets.">Job Description: We are looking for a Service Desk Team Lead to oversee the...
-
Customer Service Team Lead
4 weeks ago
Saint Neots, Cambridgeshire, United Kingdom Lifeplus Full timeJob Title: Customer Service Team LeadOverviewAt Lifeplus, we strive to be the world leader in holistic wellbeing by helping millions of people unlock their wellness potential. As a Customer Service Team Lead, you will play a crucial role in motivating and supporting a team of administrators to provide exceptional customer service.This is a challenging yet...
-
Support Services Team Supervisor
23 hours ago
Saint Ives, Cambridgeshire, United Kingdom Equals One Ltd Full time £27,300At Equals One Ltd, we are looking for a talented Support Services Team Supervisor to join our team.The successful candidate will oversee the daily operations of our service desk team, ensuring efficient and high-quality support for clients. They will determine and coordinate workflows to drive efficiencies, set priorities, and delegate tasks to ensure timely...
-
Customer Service Team Lead German Expert
1 week ago
Saint Neots, Cambridgeshire, United Kingdom Resourcing Group Full timeCompany OverviewResourcing Group, a leading international company, is seeking an exceptional Customer Service Team Lead to join our team. This role requires a strong leader who can motivate and support a team of customer care administrators.
-
Customer Service Team Lead
2 weeks ago
Saint Neots, Cambridgeshire, United Kingdom Athena Resourcing Solutions Careers Full timeJob Title: German Customer Care Team LeaderA successful international company is looking for a highly skilled and experienced German speaking customer care team leader to lead their team in providing exceptional customer service.The ideal candidate will have strong leadership skills, be fluent in German and have a proven track record of delivering high...
-
Customer Service Team Lead
4 weeks ago
Saint Neots, Cambridgeshire, United Kingdom Resourcing Group Full timeJob OverviewA prestigious International company, Resourcing Group, seeks an accomplished Customer Service Team Lead (German Language Expert) to spearhead their customer care operations.This challenging role demands a seasoned leader with exceptional interpersonal and communication skills, adept at fostering high-performing teams.Responsibilities:Leverage...
-
Golf Equipment Customer Liaison Specialist
4 weeks ago
Saint Ives, Cambridgeshire, United Kingdom First Call Contract Services Full timeCustomer Service Representative OpportunityWe are working with a globally recognised business, renowned for its expertise in golfing equipment.Estimated Salary:£25,000 - £30,000 per annumAbout the RoleThis is an exciting opportunity to join our busy customer service team as a representative. As a key member of the team, you will be responsible for...
-
Customer Service Team Leader German Specialist
22 hours ago
Saint Neots, Cambridgeshire, United Kingdom Resourcing Group Full timeJob Title: Customer Service Team Leader German SpecialistWe are seeking a highly skilled Customer Service Team Leader to join our team in Germany. As a key member of our customer support team, you will be responsible for delivering exceptional customer service and leading a team of customer care administrators.The ideal candidate will have previous...
-
Service Desk Operations Manager
23 hours ago
Saint Ives, Cambridgeshire, United Kingdom Equals One Ltd Full time £27,300We are seeking a highly skilled Service Desk Operations Manager to join our team at Equals One Ltd.The successful candidate will be responsible for overseeing the daily operations of our service desk team, ensuring efficient and high-quality support for clients. They will determine and coordinate workflows to drive efficiencies, set priorities, and delegate...
-
Service Delivery Expert
4 weeks ago
Saint Ives, Cambridgeshire, United Kingdom M Group Services Limited TA Magdalene Limited Full timeAbout The RoleDue to the continued success and expansion of Magdalene, we are seeking a highly skilled Service Management Specialist to join our Service Team in St Ives, Cambridgeshire. This full-time, permanent role involves working on a 24x7 shift pattern in our Service Management Centre, providing service support to customers.
-
Administrative Property Services Specialist
4 weeks ago
Saint Ives, Cambridgeshire, United Kingdom Equals One Ltd Full timeAre you looking for a challenging role in property services?We have an exciting opportunity at Equals One Ltd for an Administrative Property Services Specialist to join our team based in St Ives. The successful candidate will work on a hybrid schedule, with a minimum of one day per weekend.Salary: £23,400 per annumJob Type: Full timeAbout the Role:The...
-
Customer Service Representative
1 week ago
Saint Neots, Cambridgeshire, United Kingdom Resourcing Group Full timeCompany Overview:\We are Resourcing Group, a unique company that values kindness and generosity. Our team is passionate about delivering exceptional customer service to our network of clients.\Salary: £25,000 - £28,000 per annum\Job Description:\\Assist customers with their product orders and questions in German or Swiss German\Provide excellent customer...
-
Engineering Project Lead
6 days ago
Saint Ives, Cambridgeshire, United Kingdom CV-Library Full timeJob Description: We are seeking an experienced Engineering Project Lead to join our client's team. As a key member of the project delivery team, you will be responsible for leading projects from concept to completion. Your expertise in Solidworks and excellent project management skills will ensure that every detail is nailed, deadlines are met, and budgets...
-
Customer Service Liaison
4 weeks ago
Saint Neots, Cambridgeshire, United Kingdom Lifeplus Full timeWe are seeking a Customer Service Liaison to join our team at Lifeplus.This role is to provide excellent customer service to our network by building relationships, resolving queries, and processing orders and changes.Key Responsibilities:Develop positive relationships with customers via phone, email, and other channels.Process customer queries related to...
-
Breakfast Team Lead
3 weeks ago
Saint Neots, Cambridgeshire, United Kingdom Wells & Co Managed Full timeCareer Opportunity at Wells & CoThe Eaton Oak in St Neots is looking for a talented Breakfast Team Lead to join their team. As a key member of the kitchen staff, you will be responsible for ensuring the smooth operation of the breakfast service.About the Role:Manage the preparation and presentation of breakfast dishes to meet company standards.Maintain a...
-
Customer Service Representative
2 weeks ago
Saint Neots, Cambridgeshire, United Kingdom Advancing People Full timeAt Advancing People, we are seeking a highly skilled Customer Service Representative to join our team. In this role, you will be providing exceptional customer service via phone or email to clients in German speaking regions and English speaking markets.Key Responsibilities:Receive incoming calls from clientsDeliver high quality customer serviceAssist with...
-
Customer Service Representative
23 hours ago
Saint Neots, Cambridgeshire, United Kingdom Resourcing Group Full timeAt our Resourcing Group, we are seeking a skilled Customer Service Representative to join our team. This role involves providing exceptional customer service to our clients across the globe, with a focus on resolving complex issues and ensuring customer satisfaction.The ideal candidate will have a strong command of the German language and excellent...
-
Food Service Team Lead
3 weeks ago
Saint Neots, Cambridgeshire, United Kingdom Wells & Co. Full timeYour Role as Culinary Operations Specialist:We are seeking a highly motivated and organized individual to join our kitchen team. As a Culinary Operations Specialist, you will be responsible for ensuring the highest standards of food safety and hygiene in the specified kitchen areas.Accountable for maintaining accurate records of food storage, rotation, and...
-
Customer Service Representative
3 weeks ago
Saint Neots, Cambridgeshire, United Kingdom Lidl Full timeWe're looking for a talented Customer Service Representative to join our team at Lidl. As a key member of our store staff, you'll play a crucial role in providing an exceptional customer experience.">About the RoleJob Summary: To provide excellent customer service, ensuring that every customer receives the service they deserve.Key Responsibilities: Be a Lidl...