Customer Service Team Lead

24 hours ago


Saint Ives, Cambridgeshire, United Kingdom Equals One Ltd Full time £27,300

As a Customer Service Team Lead at Equals One Ltd, you will oversee the daily operations of our service desk team, ensuring efficient and high-quality support for clients.

The successful candidate will determine and coordinate workflows to drive efficiencies, set priorities, and delegate tasks to ensure timely resolution of technical issues and service requests. By monitoring performance metrics and customer satisfaction, they will identify areas for improvement and implement strategies to enhance service delivery.

You will be responsible for growing and developing your team by providing training, mentorship, and fostering collaboration to meet team and business goals.

Responsibilities:

  • Manage the daily operations of the service desk team
  • Determine and coordinate workflows to drive efficiencies
  • Set priorities and delegate tasks to ensure timely resolution of technical issues and service requests
  • Monitor performance metrics and customer satisfaction
  • Identify areas for improvement and implement strategies to enhance service delivery
  • Grow and develop your team through training, mentorship, and fostering collaboration

About You:

  • You have experience managing and developing a team to deliver outstanding customer satisfaction rates
  • You have proven experience providing efficient and high-quality customer service
  • You are a proactive problem solver with excellent communication skills

What We Offer:

  • A competitive salary of £27,300 pa
  • A comprehensive benefits package including 25 days of annual leave, plus bank holidays, and a Simply Health plan
  • Ongoing professional development and training opportunities
  • A collaborative and supportive work environment


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