Customer Service Team Leader German Specialist
5 days ago
Job Title: Customer Service Team Leader German Specialist
We are seeking a highly skilled Customer Service Team Leader to join our team in Germany. As a key member of our customer support team, you will be responsible for delivering exceptional customer service and leading a team of customer care administrators.
The ideal candidate will have previous experience as a team leader or supervisor, with a strong background in customer service. They will be fluent in spoken and written German and English, with excellent communication skills. The successful candidate will also be able to motivate and support the team, coach and develop high-performing teams, and resolve complex customer queries.
Responsibilities:
- Motivate and support the team to deliver exceptional customer service
- Lead a team of customer care administrators
- Resolve complex customer queries and complete follow-up actions
- Use bespoke IT systems to resolve and process customer orders and queries
- Carry out channel quality reviews and help the team develop using a coaching approach
- Conduct regular 1-1s and performance reviews
- At peak times, take calls and handle customer enquiries
- Collaborate with colleagues to improve customer satisfaction
- Develop product and process knowledge to continue providing excellent customer service
Benefits:
- Competitive salary: £45,000 - £60,000 per annum
- Benefits package including health insurance, pension scheme, and annual leave
- Opportunities for career development and progression
- Flexible working arrangements, including remote work options
- A supportive and dynamic team environment
Requirements:
- Previous experience as a team leader or supervisor
- Fluent in spoken and written German and English
- Excellent communication and leadership skills
- Able to motivate and support the team
- Ability to resolve complex customer queries
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