Senior Operations Manager
16 hours ago
Job Overview: We are seeking an experienced Senior Operations Manager to oversee the daily operations of our service desk team. As a key member of our leadership team, you will be responsible for ensuring efficient and high-quality support for our clients.
">About the Role: The successful candidate will have proven experience in managing teams and providing training, mentorship, and fostering collaboration to meet team and business goals. You will be responsible for tracking key metrics such as response times and customer satisfaction to evaluate team performance and implement strategies to enhance service delivery.
Key Responsibilities:
- Oversee and manage the daily operations of the service desk team, ensuring SLAs and KPIs are achieved for client accounts.
- Track key metrics like response times and customer satisfaction to evaluate team performance.
- Provide training, mentorship, and support to foster a skilled and collaborative team environment.
- Act as a point of escalation for client queries and complaints, ensuring smooth resolution of complex problems.
- Create, update, and enforce service desk policies, processes, and procedures to optimize operations.
- Balance operational efficiency with user satisfaction by maintaining a focus on delivering high-quality service.
Requirements: To be considered for this role, you must have a proven track record of providing excellent customer service and have experience managing teams. You should also be a great communicator and be able to adjust your language to suit different audiences.
What We Offer: In addition to a competitive salary (£55,000 - £65,000 per annum), we offer a range of benefits, including annual leave, Simply Health plan, gym discounts, and an Employee Assistance Programme.
-
Service Desk Operations Manager
17 hours ago
Saint Ives, Cambridgeshire, United Kingdom Equals One Ltd Full time £27,300We are seeking a highly skilled Service Desk Operations Manager to join our team at Equals One Ltd.The successful candidate will be responsible for overseeing the daily operations of our service desk team, ensuring efficient and high-quality support for clients. They will determine and coordinate workflows to drive efficiencies, set priorities, and delegate...
-
Senior Kitchen Operations Manager
1 day ago
Saint Neots, Cambridgeshire, United Kingdom Compass UK & Ireland Full timeAbout the RoleAs a Senior Kitchen Operations Manager at Compass UK & Ireland, you will be responsible for preparing and serving food that meets or exceeds client and customer expectations. You will have the opportunity to develop menus and manage kitchen operations to ensure high standards of food quality and safety.Key ResponsibilitiesFood Preparation and...
-
Senior Dental Operations Manager
3 weeks ago
Saint Neots, Cambridgeshire, United Kingdom dentistjobs.co - Jobboard Full timeOur practice is a well-established and reputable dental services provider with over 60 years of experience in the local community. We are currently seeking a Senior Dental Operations Manager to join our team, responsible for managing operational activities, team and patient journeys, performance, and clinical compliance.Managing state-of-the-art surgeries...
-
Senior Culinary Operations Manager
4 weeks ago
Saint Neots, Cambridgeshire, United Kingdom Off To Work Full timeChef Manager RoleLocation: St Neots, a charming market town in Cambridgeshire.We are offering an estimated salary of £34,000 per annum, depending on experience.This is a term-time only position, ensuring a healthy work-life balance for our ideal candidate.About the JobThe successful candidate will oversee kitchen operations, mentoring culinary staff to...
-
Service Desk Team Lead
17 hours ago
Saint Ives, Cambridgeshire, United Kingdom Equals One Ltd Full time £27,300About the Company: Equals One Ltd is a leading provider of facilities management services, enabling our clients to maximise their building's performance. We pride ourselves on our commitment to people and technology, empowering our clients to unlock the potential of their assets.">Job Description: We are looking for a Service Desk Team Lead to oversee the...
-
Support Services Team Supervisor
17 hours ago
Saint Ives, Cambridgeshire, United Kingdom Equals One Ltd Full time £27,300At Equals One Ltd, we are looking for a talented Support Services Team Supervisor to join our team.The successful candidate will oversee the daily operations of our service desk team, ensuring efficient and high-quality support for clients. They will determine and coordinate workflows to drive efficiencies, set priorities, and delegate tasks to ensure timely...
-
Customer Service Team Lead
18 hours ago
Saint Ives, Cambridgeshire, United Kingdom Equals One Ltd Full time £27,300As a Customer Service Team Lead at Equals One Ltd, you will oversee the daily operations of our service desk team, ensuring efficient and high-quality support for clients.The successful candidate will determine and coordinate workflows to drive efficiencies, set priorities, and delegate tasks to ensure timely resolution of technical issues and service...
-
Accountancy Senior Position
1 day ago
Saint Neots, Cambridgeshire, United Kingdom Bennett and Game Recruitment LTD Full timeSenior Tax Manager OpportunityBennett and Game Recruitment LTD are pleased to announce that we are seeking a highly skilled CTA qualified Senior Tax Manager to join our expanding team on a full time, permanent basis. As a Senior Tax Manager, you will play a key role in managing the day-to-day tax operations, ensuring compliance with all relevant laws and...
-
Quality Assurance Specialist
16 hours ago
Saint Ives, Cambridgeshire, United Kingdom First Call Contract Services Full timeCompany Overview: We are supporting our client, a globally recognised company in the golf industry, to recruit a Quality Control Operative. This role offers excellent opportunities for long-term employment and career development. Our client is considered a leader in its field and offers a range of benefits, including subsidised canteen facilities and free...
-
Customer Service Team Lead
4 weeks ago
Saint Ives, Cambridgeshire, United Kingdom M Group Services Limited TA Magdalene Limited Full timeAbout The RoleWe are seeking a highly skilled Customer Service Team Lead to join our Service Management team in St Ives, Cambridgeshire. In this full-time, permanent role, you will be part of a team working on a 24x7 shift pattern providing service support to our customers from receipt of issue through to resolution.As a key member of the team, you will be...
-
Senior Cost Manager
2 weeks ago
Saint Neots, Cambridgeshire, United Kingdom A.D.S Construction Personnel Full timeJob Title: Senior Cost Manager Salary Range: £55,000 - £70,000 per annum A.D.S Construction Personnel is seeking a highly skilled Senior Cost Manager to join their successful team in St Neots, Cambridgeshire. The ideal candidate will have experience managing costs related to construction projects from initial calculations to final figures. As a key member...
-
Tax Manager Role
1 day ago
Saint Neots, Cambridgeshire, United Kingdom Bennett and Game Recruitment LTD Full timeAbout Our Multi-Site Accountancy PracticeWe are seeking a highly skilled CTA qualified Senior Tax Manager to join our expanding team on a full time, permanent basis. As a Senior Tax Manager, you will play a key role in managing the day-to-day tax operations, ensuring compliance with all relevant laws and regulations, and providing guidance to junior staff...
-
Facility Operations Manager
3 weeks ago
Saint Neots, Cambridgeshire, United Kingdom Huntingdonshire Dist. Council Full timeAbout the JobHuntingdonshire District Council is passionate about providing high-quality services to our communities, residents, and businesses. We are an innovative and forward-thinking local authority whose residents are at the heart of our decision-making. Our leisure centre is currently seeking a dedicated Leisure Centre Supervisor to oversee its...
-
Senior Tax Professional
1 day ago
Saint Neots, Cambridgeshire, United Kingdom Bennett and Game Recruitment LTD Full timeAbout Our ClientBennett and Game Recruitment LTD have the pleasure of working with a multi-site Accountancy Practice who are seeking a highly skilled CTA qualified Senior Tax Manager to join their expanding team on a full time, permanent basis.Key Details:Competitive starting salary: £60,000 - £80,000 per annumExcellent benefits packageGenuine route to...
-
Senior Construction Manager
2 weeks ago
Saint Neots, Cambridgeshire, United Kingdom A.D.S Construction Personnel Ltd Full timeA.D.S Construction Personnel Ltd is seeking a highly skilled Senior Quantity Surveyor to join their team in St Neots, Cambridgeshire. This role offers a competitive salary of £55,000 - £70,000 per annum, 25 days holiday plus bank holidays, hybrid working, car allowance, and private health care.The successful candidate will be responsible for delivering...
-
Supply Chain Operations Manager
3 weeks ago
Saint Neots, Cambridgeshire, United Kingdom Lifeplus Full timeJob SummaryThis is an exciting opportunity to join Lifeplus as a Supply Chain Operations Manager. We are seeking a highly motivated and experienced individual to lead our logistics team and drive business growth.About UsEstablished over 30 years ago, Lifeplus is a leading global manufacturer of nutritional supplements. Our mission is to be the world leader...
-
Kitchen Operations Manager
3 weeks ago
Saint Neots, Cambridgeshire, United Kingdom Wells & Co Full timeThe Eaton Oak is a family-friendly pub in St Neots, offering quality accommodation and a great package. Key Highlights:Competitive hourly rate + tips (£12-15 per hour)28 days holidayCompany Pension schemeRetail and beer discountsFun culture surrounded by a supportive teamFree food when on shiftRefer a friend BonusEmployee Assistance programmeBenefits...
-
Print Room Operations Manager
3 weeks ago
Saint Neots, Cambridgeshire, United Kingdom Ricoh Full timeAbout RicohRicoh is a leading provider of innovative technologies and services that empower individuals, businesses, and communities around the world to innovate and succeed in an increasingly complex world.Job Title: Print Room Operations ManagerSalary: £32,000 - £42,000 per annumJob Description: We are seeking a highly organized and skilled Print Room...
-
Machining Operations Manager
1 day ago
Saint Neots, Cambridgeshire, United Kingdom Rise Technical Recruitment Limited Full time £30,000Rise Technical Recruitment Limited is Hiring!We are looking for a skilled CNC Production Setter to join our team at Rise Technical Recruitment Limited. As a CNC Production Setter, you will play a critical role in our manufacturing operations by setting up and operating CNC machines to produce high-quality components.About the Job:This is a full-time position...
-
Shop Operations Manager
2 weeks ago
Saint Neots, Cambridgeshire, United Kingdom Cook Trading Limited Full timeAbout COOK">COOK Trading Limited is a market leader in the frozen food industry, offering remarkable food made with love since 1997.We have over 90 shops and a thriving online business. Our goal is to provide exceptional customer experiences in our warm and welcoming shops.Your Job DescriptionAs Shop Operations Manager, you will oversee our small shop teams...