Salesforce Business Analyst
9 hours ago
FalconSmartIT is seeking a highly skilled Salesforce Business Analyst to join our team.
Job Type: Contract
Location: London, UK
Key Responsibilities:
- Deliver Salesforce configuration and customization services for Experience Cloud and Service Cloud.
- Collaborate with cross-functional teams to gather business requirements and develop functional designs.
- Conduct fit-gap analysis and provide estimates for work effort and duration.
- Develop and maintain Salesforce configurations, including Experience Cloud and Service Cloud.
- Assist in the development of requirement and functional design specifications, use cases, and acceptance criteria.
- Provide functional support for Salesforce applications in scope.
- Assist in conducting 'Train the Trainer' sessions for Customer Key Users on in-scope Salesforce functionality.
- Preferred experience in Agile methodology.
- Excellent written and verbal communication skills.
- Service Cloud and Experience Cloud certification.
- Knowledge of Experience Cloud features, including Community Builder, Themes, Templates, Einstein ChatBot, Live Agent, and Lightning Design System.
About FalconSmartIT:
FalconSmartIT is a leading provider of Salesforce solutions. We are committed to delivering high-quality services and solutions that meet the evolving needs of our clients.
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