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Salesforce Business Analyst
2 months ago
Job Title: Salesforce Business Analyst
Job Type: Contract
Job Overview:
FalconSmartIT is seeking a highly skilled Salesforce Business Analyst to join our team. As a Salesforce Business Analyst, you will be responsible for analyzing business requirements and designing solutions to meet those needs.
Key Responsibilities:
- Functional Consultation: Provide functional consultation on Service Cloud and Experience Cloud to ensure seamless integration and optimal performance.
- Business Requirement Gathering: Gather and document business requirements through workshops and user story development.
- Fit-Gap Analysis: Conduct fit-gap analysis to identify areas for improvement and provide work effort and duration estimation.
- Salesforce Configuration: Configure Experience Cloud to meet business needs.
- Requirement and Design: Create requirement and functional design specifications, use cases, and assess the impacts of changes on functional design.
- Functional Support: Provide functional support for Salesforce applications in-scope.
- Training and Development: Assist customer teams in conducting 'Train the Trainer' sessions on in-scope Salesforce functionality for customer key users.
- Agile Methodology: Experience with Agile methodology is preferred.
- Communication: Excellent communication skills, both written and verbal.
- Certifications: Service Cloud and Experience Cloud certifications are required.
- Technical Knowledge: Knowledge of Experience Cloud, including Community Builder, Themes, Templates, Einstein ChatBot, Live Agent, and Lightning Design System.
Requirements:
- Hands-on experience in Salesforce as a functional consultant on Service Cloud and Experience Cloud.
- Understanding of business requirements and experience handling requirement workshops.
- Ability to write user stories and acceptance criteria.
- Conduct fit-gap analysis and provide work effort and duration estimation.
- Configure Experience Cloud to meet business needs.
- Create requirement and functional design specifications, use cases, and assess the impacts of changes on functional design.
- Provide functional support for Salesforce applications in-scope.
- Assist customer teams in conducting 'Train the Trainer' sessions on in-scope Salesforce functionality for customer key users.
- Experience with Agile methodology is preferred.
- Excellent communication skills, both written and verbal.
- Service Cloud and Experience Cloud certifications are required.
- Knowledge of Experience Cloud, including Community Builder, Themes, Templates, Einstein ChatBot, Live Agent, and Lightning Design System.
