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Salesforce Business Analyst
2 months ago
Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs.
We are seeking a highly skilled Salesforce Business Analyst to join our team. As a Business Analyst, you will be responsible for facilitating requirements development sessions to gain an understanding of our customer's current state processes and technology in the CRM space and supporting implementation work that follows.
Key Responsibilities:- Elicit and analyze customer requirements to identify pain points and gaps in CRM best practices.
- Develop a clear requirements development strategy for each customer engagement, leveraging strong understanding of Salesforce capabilities and limitations.
- Lead discovery workshops, including facilitation of large audiences and prototype demonstrations.
- Responsible for identification and inventory of customer process pain points and gaps in best practices.
- Comfortable building and demonstrating prototypes in Salesforce.
- Comfortable with heavy involvement in user acceptance test planning.
- Effectively leverage multiple implementation team types (User experience, Change Management, Global Development Centers, Developer Communities).
- Experience as a Business Analyst or Systems Consultant for a mid-to-large sized organization, or direct consulting expertise leading sales and marketing transformation projects.
- Must be from Insurance background.
- Experience with configuration, experience with custom development.
- Experience with other CRM software (Siebel, Clarify, Vantive, Peoplesoft, NetSuite, RightNow, etc.).
- Experience developing LOE's in conjunction with sales Strong presentation and communication skills.
- Familiarity with enterprise integration tools and extract, transformation and load (ETL) tools.
- Salesforce Industries Platform Developer/Consultant certification.
- Salesforce Industries CPQ certification or certification in either Salesforce CPQ or Apttus CPQ.
- Competitive salary.
- Generous benefits package.
- Training and development opportunities.
- Exciting career within a fast-paced and dynamic business.
Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.
