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Salesforce Business Analyst
2 months ago
We are seeking a highly skilled and experienced Salesforce Business Analyst to join our dynamic and fast-paced team at Trustpilot. As a trusted advisor to our cross-functional teams, you will play a crucial part in driving our Salesforce platform to its full potential, ensuring optimal performance, efficiency, and alignment with our business goals.
Key Responsibilities- Salesforce Product Management:
- Collaborate with stakeholders to define and prioritize the Salesforce product roadmap.
- Act as the subject matter expert on Salesforce capabilities, identifying opportunities for innovation and improvement.
- Manage the end-to-end product lifecycle, including requirements gathering, design, development, testing, and deployment.
- Agile Business Analysis:
- Conduct comprehensive analysis of business processes, identifying gaps, pain points, and areas for optimization across commercial and marketing operations and technology initiatives.
- Translate business requirements into clear and actionable user stories, epics, and acceptance criteria.
- Collaborate closely with development teams to ensure successful implementation and delivery of projects.
- Cross-Functional Collaboration:
- Foster strong relationships with key stakeholders, including sales, marketing, customer success, and IT teams.
- Facilitate workshops and meetings to gather requirements, elicit feedback, and ensure alignment across teams.
- Serve as a liaison between business users and technical teams, ensuring effective communication and understanding.
- Data Integrity and Reporting:
- Develop and maintain data governance standards, ensuring accuracy, completeness, and consistency.
- Design and deliver insightful reports and dashboards to provide stakeholders with actionable insights.
- Continuously monitor data quality and provide recommendations for improvement.
- Completed or studying a Business Analyst qualification (e.g. IIBA or BCS).
- Minimum of 5 years of experience as a Business Analyst, Product Manager, or similar role.
- Proven track record of successfully managing Salesforce projects, including customization and configuration.
- Strong understanding of Agile methodologies, with experience working in Scrum or Kanban environments.
- Agile Certification desired.
- Exceptional knowledge of JIRA ticketing methodologies and processes.
- Exceptional analytical and problem-solving skills, with the ability to translate complex requirements into user-friendly solutions.
- Excellent communication and collaboration skills, with the ability to engage and influence stakeholders at all levels.
- Salesforce certifications (e.g., Salesforce Administrator, Salesforce Business Analyst) are highly desirable.
- Familiarity with software development life cycle (SDLC) and experience working with development teams.
- Experience in the SaaS industry and knowledge of customer review platforms are a plus.
- A range of flexible working options to dedicate time to what matters to you.
- Competitive compensation package + bonus.
- 25 days holiday per year, increasing to 28 days after 2 years of continuous employment.
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
- Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist.
- Pension and life insurance.
- Health cash plan, online GP, 24/7, Employee Assistance Plan.
- Full access to Headspace, a popular mindfulness app to promote positive mental health.
- Paid parental leave.
- Season ticket loan and a cycle to work scheme.
- Central office location complete with table tennis, a gaming corner, coffee bars, and all the snacks and refreshments you can ask for.
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
- Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
- Independent financial advice and free standard professional mortgage broker advice.
