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Salesforce Business Analyst

2 months ago

London, Greater London, United Kingdom Trustpilot Full time
About the Role

We are seeking a highly skilled and experienced Salesforce Business Analyst to join our dynamic and fast-paced team at Trustpilot. As a trusted advisor to our cross-functional teams, you will play a crucial part in driving our Salesforce platform to its full potential, ensuring optimal performance, efficiency, and alignment with our business goals.

Key Responsibilities
  1. Salesforce Product Management:
    1. Collaborate with stakeholders to define and prioritize the Salesforce product roadmap.
    2. Act as the subject matter expert on Salesforce capabilities, identifying opportunities for innovation and improvement.
    3. Manage the end-to-end product lifecycle, including requirements gathering, design, development, testing, and deployment.
  2. Agile Business Analysis:
    1. Conduct comprehensive analysis of business processes, identifying gaps, pain points, and areas for optimization across commercial and marketing ops and tech initiatives.
    2. Translate business requirements into clear and actionable user stories, epics, and acceptance criteria.
    3. Collaborate closely with development teams to ensure successful implementation and delivery of projects.
    4. Serve as a liaison between business users and technical teams, ensuring effective communication and understanding.
  3. Data Integrity and Reporting:
    1. Develop and maintain data governance standards, ensuring accuracy, completeness, and consistency.
    2. Continuously monitor data quality and provide recommendations for improvement.
Requirements
  1. Completed or studying a Business Analyst qualification.
  2. Minimum of 5 years of experience as a Business Analyst, Product Manager, or similar role.
  3. Proven track record of successfully managing Salesforce projects, including customization and configuration.
  4. Strong understanding of Agile methodologies, with experience working in Scrum or Kanban environments.
  5. Agile Certification desired.
  6. Salesforce certifications (e.g., Salesforce Administrator, Salesforce Business Analyst) are highly desirable.
  7. Familiarity with software development life cycle (SDLC) and experience working with development teams.
What We Offer
  1. A range of flexible working options to dedicate time to what matters to you.
  2. Competitive compensation package + bonus.
  3. 25 days holiday per year, increasing to 28 days after 2 years of continuous employment.
  4. Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
  5. Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist.
  6. Pension and life insurance.
  7. Health cash plan, online GP, 24/7, Employee Assistance Plan.
  8. Paid parental leave.
  9. Season ticket loan and a cycle to work scheme.
  10. Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for.
  11. Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
  12. Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
  13. Independent financial advice and free standard professional mortgage broker advice.