Resource Planning Expert

18 hours ago


Kings Hill, Kent, United Kingdom Cabot Financial Full time
Job Overview:
Are you an analytical individual with a passion for optimising business processes? We're seeking a highly skilled Resource Planning Expert to join our team at Cabot Financial in Kings Hill.

As a key member of our Operations strategy team, you will be responsible for maintaining a high-performance blended calling environment for the Contact Centre. This is a full-time permanent contract role, where you will work closely with stakeholders to execute dialler campaigns, monitor commercial and customer metrics, and maintain communication with operational teams, IT, and external vendors.

Key Responsibilities:
  • Monitor and report issues/concerns with systems to ensure smooth operations
  • Ensure strategic goals are met through forecasting, collaborative planning, and effective communication
  • Analyse performance, conduct, and customer data to identify trends and areas for improvement
  • Manage configuration items of Dialler & resource planning products, ensuring seamless integration

Requirements:
  • Basic knowledge of Dialler/SMS technology and experience working with similar systems
  • Excellent verbal and written communication skills, with the ability to effectively communicate with stakeholders
  • Intermediate Excel Skills, with the ability to create complex spreadsheets and reports
  • High level of computer literacy, with a focus on Presentation/PowerPoint skills

What We Offer:

A rapidly expanding company that offers excellent career progression opportunities, award-winning Investors in People Gold accreditation, and a passion for the ethical treatment of customers and employees.

We value diversity and inclusion, and encourage a culture that includes everyone. Our policies ensure fair treatment and equal opportunities for every candidate and employee.



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