Call Centre Operations Coordinator
5 hours ago
Cabot Financial is an award-winning company that offers excellent career progression opportunities. We're passionate about creating pathways to economic freedom and making credit accessible by partnering with our consumers to restore their financial health.
We're looking for a talented Call Centre Operations Coordinator to join our team in Kings Hill. As a Call Centre Operations Coordinator, you'll be responsible for managing the daily operations of our contact centre, including planning schedules, monitoring commercial, customer, and conduct metrics, and ensuring strategic goals are met through forecasting and effective communication.
Our comprehensive benefits package includes a competitive salary of £28,000 - £32,000 per annum, depending on experience, as well as full-time work (37.5 hours per week) from our Kings Hill office, and opportunities for career progression and professional development.
Key responsibilities include:
- Planning schedules for all sites using Dialler and SMS
- Ensuring required governance is in place to support all planned activity being accounted for within latest plans
- Highlighting instances where the proposed delivery plan cannot be supported by resource availability
Required skills and qualifications:
- Basic knowledge of Dialler/SMS technology
- Excellent verbal and written communication skills
- Intermediate Excel Skills
- High level of computer literacy, with a focus on Presentation/PowerPoint skills
- Proven organisational and prioritisation skills
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