Operations Team Leader

4 months ago

Kings Hill, United Kingdom Cabot Financial Full time

Are you an experienced Team Leader? Do you have experience within the Collections Industry? Do you enjoy leading people to success? If you’ve answered yes, then you could be the right person to join the Customer Operations team in our Kings Hill office, ME19 4UA

**What you can expect as an Customer Operations Team Leader**:

- Salary of £32-39k
- Permanent
- Hybrid role

Not only are we offering a competitive salary and a fantastic bonus scheme, you’ll also be entitled to loads of great benefits including, discount and cash back on hundreds of high-street shops and private health insurance, plus much more.

As our new Customer Operations Team Leader, you will be responsible for delivering with the support of Senior Management commercial success through superior call performance and customer outcomes whilst adhering to all aspects of compliance.

**Key responsibilities include**:

- Monitoring and evaluating team of Customer Consultants (CC’s) performance against key metrics, customer outcomes and performance levels.
- Ensure, with Customer Operations Manager Support, competencies are evaluated and developed as required to bridge any gaps in performance or call outcomes.
- Accountable for the consistent performance of assigned collection functions in meeting and/or exceeding daily, weekly and monthly objectives.
- Support the current collection model and interpret key MI to drive department performance.
- Be able to prepare and understand additional MI to support working practices &/or for presentation to senior management.
- Support Workforce planning & scheduling adjusting staff duties and priorities as required ensuring optimum productivity.
- Ensure all department KPIs are consistently met as advised by the Group Head of Customer Operations and Performance.
- Working with Operational Management to implement and support strategic improvements.
- Support dialling activities to optimise performance by effective team management.
- Proactively support, coach and motivate direct reports by identifying appropriate training, job performance and evaluation on a regular basis to improve the productivity and quality of staff.
- Supporting cross site alignment in all areas
- Driving correct customer outcomes, monitoring and measure
- Adherence to governance and first line defence against compliance

**We are looking for someone with**:

- Must have previous line management experience (at least 2 years’ experience)
- Experience of management duties such as 1-2-1s, coaching and giving feedback
- Must have good working knowledge of working within a Contact Centre
- Must have good knowledge of a Customer Operations environment
- Good verbal and written communication skills
- Good understanding of collections practices and procedures
- Good hands-on experience of collections and evidence of high customer contact standards
- Demonstrate a good understanding of a regulatory environment, ideally FCA regulated

**What happens next?**

**Working for Cabot**:
You’ll be working for an award winning; Investors in People Gold accredited organisation. We’re passionate about the ethical treatment of our customers and employees. Our mission is to create pathways to economic freedom. Our vision is to make credit accessible by partnering with our consumers to restore their financial health.

  • Customer Operations Team Leader

    1 month ago

    Kings Hill, United Kingdom Cabot Financial Full time

    Are you an experienced Team Leader? Do you have experience within the Collections Industry? Do you enjoy leading people to success? If you’ve answered yes, then you could be the right person to join the Customer Operations team in our Kings Hill office, ME19 4UA! What you can expect as an Customer Operations Team Leader:Salary of £32-39kPermanentHybrid...

  • Customer Operations Team Leader

    3 weeks ago

    Kings Hill, United Kingdom Cabot Financial Full time

    Are you an experienced Team Leader? Do you have experience within the Collections Industry? Do you enjoy leading people to success? If you’ve answered yes, then you could be the right person to join the Customer Operations team in our Kings Hill office, ME19 4UA! Any additional information you require for this job can be found in the below text Make sure...

  • Customer Operations Team Leader

    3 weeks ago

    Kings Hill, United Kingdom Cabot Financial Full time

    Are you an experienced Team Leader? Do you have experience within the Collections Industry? Do you enjoy leading people to success? If you’ve answered yes, then you could be the right person to join the Customer Operations team in our Kings Hill office, ME19 4UA! Any additional information you require for this job can be found in the below text Make sure...

  • Customer Operations Team Leader

    1 month ago

    Kings Hill, United Kingdom Cabot Financial Full time

    Are you an experienced Team Leader? Do you have experience within the Collections Industry? Do you enjoy leading people to success? If you’ve answered yes, then you could be the right person to join the Customer Operations team in our Kings Hill office, ME19 4UA! What you can expect as an Customer Operations Team Leader:Salary of £32-39kPermanentHybrid...

  • Customer Operations Team Leader

    4 weeks ago

    Kings Hill, United Kingdom Cabot Financial Full time

    Are you an experienced Team Leader? Do you have experience within the Collections Industry? Do you enjoy leading people to success? If you’ve answered yes, then you could be the right person to join the Customer Operations team in our Kings Hill office, ME19 4UA! What you can expect as an Customer Operations Team Leader: Salary of £32-39k Permanent...

  • Customer Operations Team Leader

    3 weeks ago

    Kings Hill, United Kingdom Cabot Financial Full time

    Are you an experienced Team Leader? Do you have experience within the Collections Industry? Do you enjoy leading people to success? If you’ve answered yes, then you could be the right person to join the Customer Operations team in our Kings Hill office, ME19 4UA! Ensure all your application information is up to date and in order before applying for this...

  • Customer Operations Team Leader

    1 month ago

    Kings Hill, United Kingdom Cabot Financial Full time

    Are you an experienced Team Leader? Do you have experience within the Collections Industry? Do you enjoy leading people to success? If you’ve answered yes, then you could be the right person to join the Customer Operations team in our Kings Hill office, ME19 4UA! What you can expect as an Customer Operations Team Leader:Salary of £32-39kPermanentHybrid...

  • Customer Operations Team Leader

    1 month ago

    Kings Hill, United Kingdom Cabot Financial Full time

    Are you an experienced Team Leader? Do you have experience within the Collections Industry? Do you enjoy leading people to success? If you’ve answered yes, then you could be the right person to join the Customer Operations team in our Kings Hill office, ME19 4UA! What you can expect as an Customer Operations Team Leader:Salary of £32-39kPermanentHybrid...

  • Customer Operations Team Leader

    2 weeks ago

    Kings Hill, United Kingdom Cabot Financial Full time

    Are you an experienced Team Leader? Do you have experience within the Collections Industry? Do you enjoy leading people to success? If you’ve answered yes, then you could be the right person to join the Customer Operations team in our Kings Hill office, ME19 4UA! Ensure all your application information is up to date and in order before applying for this...

  • Customer Operations Team Leader

    3 weeks ago

    Kings Hill, Kent, United Kingdom Cabot Financial Full time €32,000 - €39,000

    Are you an experienced Team Leader? Do you have experience within the Collections Industry? Do you enjoy leading people to success? If you’ve answered yes, then you could be the right person to join the Customer Operations team in our Kings Hill office, ME19 4UA! What you can expect as an Customer Operations Team Leader: Salary of £32-39k Permanent ...

  • Customer Operations Team Leader

    1 month ago

    Kings Hill, Kent, United Kingdom Cabot Financial Full time €32,000 - €39,000

    Are you an experienced Team Leader? Do you have experience within the Collections Industry? Do you enjoy leading people to success? If you’ve answered yes, then you could be the right person to join the Customer Operations team in our Kings Hill office, ME19 4UA! What you can expect as an Customer Operations Team Leader: Salary of £32-39k Permanent ...

  • Process Improvement Team Leader

    3 months ago

    Kings Hill, United Kingdom Cabot Financial Full time

    **Here at Cabot, Kings Hill (ME19 4UA) we're on the lookout for a Process Improvement Team Leader join the Process Excellence team on a permanent basis!** The successful person will identify opportunities to change or improve the way we work that could improve operational execution or identify innovative solutions that ensure delivery of good outcomes and...

  • Restaurant Team Leader

    2 weeks ago

    Kings Hill, Kent, United Kingdom Ed Cornwell Full time

    About the RoleWe are seeking a highly motivated and experienced Restaurant Team Leader to join our team at The Spitfire. As a key member of our management team, you will be responsible for leading and developing our team to deliver exceptional customer service and drive sales growth.Key ResponsibilitiesLead and motivate a high-performing team to achieve...

  • Restaurant Team Leader

    2 weeks ago

    Kings Hill, Kent, United Kingdom Ed Cornwell Full time

    About the RoleWe are seeking a highly motivated and experienced Restaurant Team Leader to join our team at The Spitfire. As a key member of our management team, you will be responsible for leading and developing our team to deliver exceptional customer service and drive sales growth.Key ResponsibilitiesLead and motivate a high-performing team to achieve...

  • Facilities Team Leader

    3 months ago

    Kings Hill, United Kingdom Cabot Financial Full time

    Have you got experience leading a team? Do you have experience working in Facilities? If you’ve answered yes, then you could be our next Facilities Team Leader working in our Kings Hill office, ME19 4UA. Not only are we offering a competitive salary and a fantastic bonus scheme, you’ll also be entitled to loads of great benefits including, discount and...

  • Bar Team Leader

    4 days ago

    Kings Hill, Kent, United Kingdom Ed Cornwell Full time

    Bar Team Leader OpportunityWe are seeking a highly motivated and experienced Bar Team Leader to join our team at The Spitfire, a contemporary pub located in the heart of West Malling King's Hill business and residential park. As a Bar Team Leader, you will be responsible for leading and developing our team to deliver an exceptional level of service to our...

  • Bar Team Leader

    4 days ago

    Kings Hill, Kent, United Kingdom Ed Cornwell Full time

    Bar Team Leader OpportunityWe are seeking a highly motivated and experienced Bar Team Leader to join our team at The Spitfire, a contemporary pub located in the heart of West Malling King's Hill business and residential park. As a Bar Team Leader, you will be responsible for leading and developing our team to deliver an exceptional level of service to our...

  • Restaurant Team Leader

    9 hours ago

    Kings Hill, Kent, United Kingdom Shepherd Neame Full time

    Restaurant Team Leader OpportunityWe are seeking a highly motivated and experienced Restaurant Team Leader to join our team at The Spitfire, a contemporary pub located in the heart of West Malling King's Hill business and residential park. As a Restaurant Team Leader, you will be responsible for leading and developing our team to deliver exceptional customer...

  • Bar Team Leader

    4 days ago

    Kings Hill, Kent, United Kingdom Ed Cornwell Full time

    Bar Team Leader OpportunityWe are seeking a highly motivated and experienced Bar Team Leader to join our team at The Spitfire, a contemporary pub located in the heart of West Malling King's Hill business and residential park. As a Bar Team Leader, you will be responsible for leading and developing our team to deliver an exceptional level of service to our...

  • Restaurant Team Leader

    3 days ago

    Kings Hill, Kent, United Kingdom Shepherd Neame Full time

    Restaurant Team Leader OpportunityWe are seeking a highly motivated and experienced Restaurant Team Leader to join our team at The Spitfire, a contemporary pub located in the heart of West Malling King's Hill business and residential park. As a Restaurant Team Leader, you will be responsible for leading and developing our team to deliver an exceptional level...