Operations Team Leader
7 months ago
Are you an experienced Team Leader? Do you have experience within the Collections Industry? Do you enjoy leading people to success? If you’ve answered yes, then you could be the right person to join the Customer Operations team in our Kings Hill office, ME19 4UA
**What you can expect as an Customer Operations Team Leader**:
- Salary of £32-39k
- Permanent
- Hybrid role
Not only are we offering a competitive salary and a fantastic bonus scheme, you’ll also be entitled to loads of great benefits including, discount and cash back on hundreds of high-street shops and private health insurance, plus much more.
As our new Customer Operations Team Leader, you will be responsible for delivering with the support of Senior Management commercial success through superior call performance and customer outcomes whilst adhering to all aspects of compliance.
**Key responsibilities include**:
- Monitoring and evaluating team of Customer Consultants (CC’s) performance against key metrics, customer outcomes and performance levels.
- Ensure, with Customer Operations Manager Support, competencies are evaluated and developed as required to bridge any gaps in performance or call outcomes.
- Accountable for the consistent performance of assigned collection functions in meeting and/or exceeding daily, weekly and monthly objectives.
- Support the current collection model and interpret key MI to drive department performance.
- Be able to prepare and understand additional MI to support working practices &/or for presentation to senior management.
- Support Workforce planning & scheduling adjusting staff duties and priorities as required ensuring optimum productivity.
- Ensure all department KPIs are consistently met as advised by the Group Head of Customer Operations and Performance.
- Working with Operational Management to implement and support strategic improvements.
- Support dialling activities to optimise performance by effective team management.
- Proactively support, coach and motivate direct reports by identifying appropriate training, job performance and evaluation on a regular basis to improve the productivity and quality of staff.
- Supporting cross site alignment in all areas
- Driving correct customer outcomes, monitoring and measure
- Adherence to governance and first line defence against compliance
**We are looking for someone with**:
- Must have previous line management experience (at least 2 years’ experience)
- Experience of management duties such as 1-2-1s, coaching and giving feedback
- Must have good working knowledge of working within a Contact Centre
- Must have good knowledge of a Customer Operations environment
- Good verbal and written communication skills
- Good understanding of collections practices and procedures
- Good hands-on experience of collections and evidence of high customer contact standards
- Demonstrate a good understanding of a regulatory environment, ideally FCA regulated
**What happens next?**
**Working for Cabot**:
You’ll be working for an award winning; Investors in People Gold accredited organisation. We’re passionate about the ethical treatment of our customers and employees. Our mission is to create pathways to economic freedom. Our vision is to make credit accessible by partnering with our consumers to restore their financial health.
-
Process Improvement Team Leader
6 months ago
Kings Hill, United Kingdom Cabot Financial Full time**Here at Cabot, Kings Hill (ME19 4UA) we're on the lookout for a Process Improvement Team Leader join the Process Excellence team on a permanent basis!** The successful person will identify opportunities to change or improve the way we work that could improve operational execution or identify innovative solutions that ensure delivery of good outcomes and...
-
Mortgage Team Leader
2 months ago
Kings Hill, United Kingdom CV-Library Full timeOur client, a leading Mortgage Brokerage is seeking a Mortgage Team Leader to join their team on a full-time, permanent basis. Due to company growth our client is looking to add a Mortgage Team Leader to the business, where you will be responsible for ensuring the highest levels of advice are given to clients, maintaining standards within the business and...
-
Mortgage Team Leader
3 weeks ago
Kings Hill, United Kingdom James Frank Associates Full timeOur client, a leading Mortgage Brokerage is seeking a Mortgage Team Leader to join their team on a full-time, permanent basis. Due to company growth our client is looking to add a Mortgage Team Leader to the business, where you will be responsible for ensuring the highest levels of advice are given to clients, maintaining standards within the business and...
-
Facilities Team Leader
6 months ago
Kings Hill, United Kingdom Cabot Financial Full timeHave you got experience leading a team? Do you have experience working in Facilities? If you’ve answered yes, then you could be our next Facilities Team Leader working in our Kings Hill office, ME19 4UA. Not only are we offering a competitive salary and a fantastic bonus scheme, you’ll also be entitled to loads of great benefits including, discount and...
-
Bar Team Leader
6 months ago
Kings Hill, United Kingdom Spitfire Full timeShepherd Neame is on the lookout for a Bar Team Leader with bundles of energy and enthusiasm to join us, so if you have experience of leading a team in a fast paced customer focused environment and you are looking to carve out your career in the hospitality industry; this may be just the job for you. The Spitfire is a contemporary pub that forms part of the...
-
Team Leader
3 weeks ago
Burgess Hill, United Kingdom OakGar Recruitment Full timeAre you looking for an opportunity as a Team Leader where you can obtain clear progression while making a difference to the lives of others? We have an exciting opportunity with a leading care specialist who are looking for a care team leader to oversee their service in Burgess Hill, West Sussex. The service specialises in supporting individuals with...
-
Team Leader
4 weeks ago
Burgess Hill, United Kingdom CV-Library Full timeAre you looking for an opportunity as a Team Leader where you can obtain clear progression while making a difference to the lives of others? We have an exciting opportunity with a leading care specialist who are looking for a care team leader to oversee their service in Burgess Hill, West Sussex. The service specialises in supporting individuals with...
-
Team Leader 7.5T
5 months ago
Kings Langley, United Kingdom Pickfords Full timeAre you ready to lead a motivated team in a dynamic and hands-on role? Pickfords is seeking a dedicated Team Leader to oversee our daily operations, ensuring the safe loading of vehicles and storage containers while maintaining our high standards of service. Your responsibilities Lead and manage a team of workers, ensuring compliance with all company...
-
Strategic Operations Director
4 weeks ago
Kings Hill, Kent, United Kingdom Westfalia Fruit Full timeJob DescriptionWe are seeking a seasoned leader to drive the strategic growth and operational excellence of our Value-Added product line in Europe.The successful candidate will have a proven track record in managing complex operations, with expertise in supply chain management, production planning, and team leadership.Key Responsibilities:Develop and execute...
-
Team Leader
6 months ago
Burgess Hill, United Kingdom Card Factory Full timeJob Introduction **Location: Burgess Hill** **Contracted Hours Available: 6** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team...
-
Culinary Team Leader
4 weeks ago
Kings Langley, Hertfordshire, United Kingdom St Lauras Full timeSt Lauras is seeking an experienced Culinary Team Leader to oversee the preparation of nourishing and well-presented meals. As a key member of our hospitality team, you will be responsible for creating seasonal menus that cater to the diverse backgrounds, cultures, and dietary requirements of our residents.\rThe ideal candidate will have a strong background...
-
Clinical Team Leader
1 day ago
Brierley Hill, United Kingdom CV-Library Full timeHours: 37.5 hours What can we offer you as a Clinical Team Leader * Financial Reward: Take advantage of a competitive salary with opportunities for progression, up to 5% employer pension contribution and thousands of perks through Blue Light card! * Health and Wellness: Access to a 24/7 Employee Assistance Programme, Doctor Line for over-the-phone GP...
-
Team Leader
7 months ago
Burgess Hill, United Kingdom Card Factory Full timeJob Introduction Location: Burgess Hill Contracted Hours Available: 6 Role Responsibility We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our...
-
Team Leader
7 months ago
Kings Park, United Kingdom Greene King Pubs Full timeCompany Description As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy. Join us at Greene King pubs, where we have always been the beacon for communities, wherever people want to come together....
-
Team Leader
1 month ago
Kings Worthy, United Kingdom Greene King Full timeCompany Description As Team leader at Crafted Pubs, you’ll lead by example making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our guests are kept happy at all times. Crafted Pubs is a collection of premium pubs that have the individuality, quirk, warmth, and charm...
-
Team Leader
6 months ago
Brierley Hill, United Kingdom Priority Recruitment Full time**Job Title**: Team Leader **Location**: Dudley **Pay rate**: £26644.80 to £27190.80 **Job Type**: Full-time, Permanent, 42 hours **Shift and schedule**: Weekend availability **Priority Recruitment** are excited to present this brand-new opportunity for a **Team Leader in Dudley.** This is an excellent opportunity to join a residential home for...
-
Depot Team Leader
6 months ago
Brierley Hill, United Kingdom Shift Full time**Depot Team Leader (nights)** **Brierley Hill** **£15 to £15.50 per hour** **Full time** Shift is a rapidly growing marketplace disrupting the logistics industry. Our teams create solutions using technology to solve everyday logistics problems. These solutions create opportunities for drivers, businesses, retailers and consumers to move big and bulky...
-
HR Operations Manager
1 month ago
Kings Hill, United Kingdom CV-Library Full timeRole: HR Operations Manager Salary: £60,000 per annum Location: Kings Hill /Hybrid Working Commercial Services Group (CSG) is thrilled to announce an exceptional opportunity for a dedicated and dynamic HR Operations Manager to join our central People, Culture, and Communications (PCC) team. This key leadership role is ideal for an experienced HR...
-
HR Operations Manager
4 weeks ago
Kings Hill, United Kingdom Commercial Services Full timeRole: HR Operations ManagerSalary: £60,000 per annum Location: Kings Hill /Hybrid WorkingCommercial Services Group (CSG) is thrilled to announce an exceptional opportunity for a dedicated and dynamic HR Operations Manager to join our central People, Culture, and Communications (PCC) team. This key leadership role is ideal for an experienced HR professional...
-
Customer Team Leader
2 weeks ago
Kings Hedges, United Kingdom Co-op Full timeClosing date: 11-12-2024Customer Team Leader Location: Station Road, Histon, CB24 9LQ Pay: £13.32 per hour Contract: 22 hours per week + regular overtime, permanent, part time Working pattern: 3 to 4 varied shifts over 7 days including afternoons, late evenings 10pm and weekends, to be discussed at interview. Is this the next step in your career Find...