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Call Centre Agent

7 months ago

Kings Hill, United Kingdom Cabot Financial Full time

Do you enjoy working in sales focused roles? Do you have the resilience and drive to excel in a target driven environment? Do you have good negotiation skills? If you have answered yes, then we have an amazing full-time opportunity for you to join our Customer Operations department in our Kings Hill office, **ME19 4UA.**

We recognise that it’s our call centre staff's **amazing efforts**, hard work and dedication that sets us apart from the rest, so we offer a highly competitive salary and benefits package, including:

- **A salary starting from £25,690 per annum with the opportunity to progress.**:

- **A performance related quarterly bonus, which is paid monthly - **you could earn around an additional £400-£600 a month
- **Hybrid working** - Once competent, you can expect to transition into Hybrid Working around 6-9 months into your role to allow for a better work/life balance
- **30 days holiday (pro rata)** - including all bank holidays and the opportunity to take an additional five day’s unpaid holiday each year.
- **Discount and cash back** on hundreds of high-street shops.
- Overtime opportunities
- Great monthly incentives where you can **win a range of prizes** including amazon vouchers and early finishes
- **Insurance** - healthcare cash back plan, travel insurance, life assurance.
- **Two paid volunteering days** each year - these are great fun with your team

**Training and Shifts**:
You’ll spend the first four weeks in office for training Monday-Friday between 8.00am and 4.30pm. Once you’re ready to go, you’ll move into our weekly shift patterns (40-hour per week contract):
Week 1 - **Monday to Friday** 8:00am - 4:00pm

Week 2 - **Monday to Friday** 9:00am
- 5:00pm

Week 3 - **Monday**: 12:30pm
- 8:00pm 1:00pm - 8:00pm

**Tuesday to Friday**: 1:00pm - 8:00pm

**Saturday**: 9am-1.30
- Please note we are unfortunately unable to accommodate any holiday during the first 5 weeks training period._

**What you’ll be doing**:

- Handling **inbound and dialler based outbound** calls.
- Providing **exceptional customer service **via telephone
- Hitting **your call KPIs **and** quality standards**:

- Tailoring affordable **repayment plans to manage their debts,** helping our customers on the road to financial recovery.

**Next steps**:
If this sounds like you and you have got what it takes, come, and join our rapidly expanding company We are looking for people to interview with us ASAP.