Customer Call Centre Agent

3 weeks ago

Kings Hill, United Kingdom Cabot Financial Full time

Do you enjoy working customer focused roles? Have you got experience working in a target driven environment? Are you able to be empathetic whilst resilient?

If you have answered yes, then we have an amazing opportunity for you to just our Customer Operations department in our office based in **West Malling, **Kings Hill, ME19 4UA.**

We recognise that it’s our call centre staff's **amazing efforts**, hard work and dedication that sets us apart from the rest, so we offer a highly competitive salary and benefits package, including:

- **A salary starting from £25,064 per annum.**:

- **A performance related bonus - **you could earn around an additional £2000 per year
- **Hybrid working** - Once our new starters are competent in their role, usually at least 6-9 months into the role, we operate hybrid working for a better work/life balance
- **30 days holiday (pro rata)** - including all bank holidays and the opportunity to take an additional five day’s unpaid holiday each year.
- **Discount and cash back** on hundreds of high-street shops.
- Lots of opportunities to **top up your monthly income with overtime.**:

- Great monthly incentives where you can **win a range of prizes** including amazon vouchers and early finishes
- **Insurance** - healthcare cash back plan, travel insurance, life assurance.
- **Two paid volunteering days** each year - these are great fun

**Training and Shifts**:
You’ll spend the first five weeks in office for training Mon-Fri between 8.00am and 4.30pm. Once you’re ready to go you’ll move into our weekly shift patterns to ensure we’re there to support our customers when they need us which are:

- Week 1 - 8:00am - 4:00pm
- Week 2 - 9:00am
- 5:00pm
- Week 3 - 12:30pm
- 8:00pm (Monday), 1:00pm - 8:00pm (Tuesday to Friday) and 9am-1.30 (Saturday)
- Please note that you need to be over 18 and we are unfortunately unable to accommodate any holiday during the first 5 weeks training period._

**What you’ll be doing**:

- Handling **inbound and dialler based outbound** calls.
- Providing **exceptional customer service **via telephone
- Hitting **your call KPIs **and** quality standards**:

- Tailoring affordable **repayment plans** to help our customers on the road to financial recovery.

**Next steps**:
If this sounds like you and you have got what it takes, come, and join our rapidly expanding company We are looking for people to interview with us ASAP.

**_Job ref: CCAKH_

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