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Inbound Call Centre Agent

4 months ago

Burgess Hill, United Kingdom Travail Employment Group : Burgess Hill Full time

**Job Title: Inbound Customer Service Advisor / Call Centre Agent / Contact Centre Representative**

**Location: Burgess Hill**

**Hours: 42 hours a week - shifts between 8am and 6pm Monday - Friday. Saturday mornings on a rota.**

**Salary: £22500 basic (including £1ph attendance bonus for 100% attendance), OTE £27-29k**

**Benefits: Amazing team atmosphere, 20 days holiday + BH, Workplace Pension, central location, progression opportunities**

We're delighted to be working exclusively with a fantastic client based centrally in Burgess Hill in their search for a number of I**nbound Customer Service Advisors / Call Centre Agents / Contact Centre Representatives** to support the CustomerService function of a well-known lifestyle brand.

**The Role**:

- Receiving inbound enquiries and bookings on the telephone
- Talking with customers to ascertain their query, and assisting with all enquiries to resolution
- Qualifying customer calls and transferring to relevant departments where necessary
- Utilising and updating CRM system
- Adhering to brand guidelines and SLAs
- To upsell relevant services to Customers where appropriate

**The Person**:

- A natural conversationalist with an ability to communicate confidently on the phone as well as the ability to listen
- An excellent command of the English language - written and spoken
- Responsible, and reliable with the ability to take account for your own work and actions
- Good computer literacy - essential
- Process driven
- Ability to work well under pressure
- Previous Customer Service experience in any area
- essential
- Previous contact Centre experience - Highly desirable

**Package**
- £9.50 per hour basic pay
- Overtime and Saturday rate - £13.50
- Attendance bonus of £1 per hour for 100% attendance taking the hourly rate to £10ph standard hours and £14.50 overtime.
- Generous bonus scheme with average of £400-600 extra a month (although some people earn £1000 extra)