Senior Customer Call Centre Agent
1 day ago
Job description
Do you have prior experience in **handling complex customer accounts**? Are you organised, driven and able to take on **challenging cases**? If so read on, as an exciting opportunity has arisen for Case Managers to join our **busy call centre** in Kings Hill.
Cabot Credit Management (CCM) is a market leader in credit management services including debt purchasing, contingency collections, business process outsourcing and litigation. We have a large call centre of Customer Consultants working with our customers everyday to tailor affordable repayment plans and help them become debt free.
We are now looking for Case Managers with experience in dealing with more complex cases to join our Customer Operations department.
The role of Case Manager is an exciting role in the business and has been developed to help us deliver our company mission "Creating pathways to economic freedom." As a Case Manager, you will be delivering a **superior service to our customers**, working with other departments and stakeholders in the business to manage more challenging, complex customer accounts.
**Key responsibilities include**:
- Handling complex accounts through a combination of specific worklists and tailored dialling activity - a complex account could be a high value customer, a resolved complaint / dispute account or a high asset forensic account.
- Ensuring that the Cabot internal system is updated accurately with details of the customer conversations and agreements
- Connecting all customer operations departments to the customer through high standard design and delivery
- **Have experience within an FCA regulated environment**:
- Be able to work alone towards deadlines
- Have strong communication skills
- Be very confident in Stakeholder management
- **Have experience in dealing with varying types of customers and complex cases**
We pride ourselves on our fair and ethical approach and helping each and every customer on their road to financial recovery, so if you are a highly organised and experienced customer service professional, who enjoys solving problems and would like to make a real difference to the customers you interact with, then this could be the role for you.
**What can we offer you?**
You will be on a 40 hour per week contract and will work on a **rotating shift pattern **which consists of:
An early week: 8:45am - 16:30pm ( You will do this for 3 consecutive weeks )
A late week: 13:00pm - 20:00pm ( You will do this once every fourth week )
Every other Saturday: 9am
- 1:30pm
We are offering a competitive salary of **£26,068** plus opportunity to earn up to 25% of salary in bonus and fantastic benefits, such as healthcare cash back plan, travel insurance and much more.
**Please note we are unfortunately able to accommodate any holiday during the first 8 week training period.**
Job Ref: CCAKH
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