Dialler and Resource Optimisation Specialist
20 hours ago
We are looking for a skilled Dialler and Resource Optimisation Specialist to join our Operations strategy team at Cabot Financial in Kings Hill. As a key member of the team, you will be responsible for maintaining a high-performance blended calling environment for the Contact Centre.
This is a full-time permanent contract role, where you will work closely with stakeholders to execute dialler campaigns, monitor commercial and customer metrics, and maintain communication with operational teams, IT, and external vendors. You will also be responsible for mitigating risk using available tools and functions, and proactively offering efficiency gains through validated concepts.
Responsibilities:
- Execute dialler campaigns in conjunction with planning schedules
- Monitor commercial, customer, and conduct metrics to identify trends and areas for improvement
- Maintain communication with stakeholders, including operational teams, IT, and external vendors
Requirements:
- Basic knowledge of Dialler/SMS technology and experience working with similar systems
- Excellent verbal and written communication skills, with the ability to effectively communicate with stakeholders
- Intermediate Excel Skills, with the ability to create complex spreadsheets and reports
- SQL knowledge desirable but not essential
What We Offer:
A rapidly expanding company that offers excellent career progression opportunities, award-winning Investors in People Gold accreditation, and a passion for the ethical treatment of customers and employees.
We value diversity and inclusion, and encourage a culture that includes everyone. Our policies ensure fair treatment and equal opportunities for every candidate and employee.
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