Dialler & Resource Planner

3 months ago

Kings Hill, United Kingdom Cabot Financial Full time

Have you worked in a contact centre previously? Have you got an understanding of Dialler/SMS Technology? Are you looking for a new opportunity whereby you can learn and develop? If you’ve answered yes, then you could be the right person to join the Operations strategy team as a Dialler and Resource Planned in our Kings Hill office, ME19 4UA.

**What you can expect as a Dialler & Resource Planner**:

- Competitive Starting Salary
- Full time (37.5 hours per week)
- Permanent Contract
- Work from our Kings Hill office (Hybrid Working)

Not only are we offering a competitive salary and a fantastic bonus scheme, you’ll also be entitled to loads of great benefits including, discount and cash back on hundreds of high-street shops and private health insurance, plus much more.

As our new Dialler and Resource Planner your role will be highly versatile role, ranging from planning the day for multiple sites through to data oversight. You will be responsible for maintaining a high-performance blended calling environment for the Contact Centre.

You can expect to execute the Dialler campaigns in conjunction with the planning schedules, whilst monitoring commercial, customer and conduct metrics whilst maintaining communications with stakeholders. You will mitigate risk utilising the tools and functions available across the department, whilst proactively looking to offer up efficiency gains through validated concepts.

**Key responsibilities include**:

- Report issues/concerns with systems (internal and external) to the Operational Teams, IT and external vendors
- Ensure strategic goals are met through forecasting, collaborative planning and effective communication
- Management of the 1st line configuration items (skills, lines, lists and campaigns) of Dialler & resource planning products
- Analyse performance, conduct and customer data utilising live and historic data sets from key tool kits and the relevant web reports
- Utilising the report suite, proactively send out updates which keep stakeholders informed of our position and our schedule intentions
- Reactively respond to underperformance/noncompliance by communicating with the relevant stakeholders and offer up ideas on how to alter the Dialler Plan and drive efficiency gains
- Assist in 1st line system testing of Dialler & Resource Planning Products
- Manage the communication channels in conjunction with OFCOM and TCF standards
- Produce accurate demand forecasts using multiple drivers considering trends, outliers, expected and future business performance and strategy
- Work with Operations Analytics Team to ensure you have the necessary oversights to complete day to day activities
- Prepare the planning schedules to be conducted on Dialler and SMS for all sites
- Ensure required governance is in place to support all planned activity being accounted for within latest plans
- Highlight instances where the proposed delivery plan cannot be supported by resource availability, working with the Team Leader and Operations Managers to determine how best to resolve.

**Things we need from you**:

- Basic knowledge of Dialler/SMS technology
- Excellent verbal and written communication skills
- Intermediate Excel Skills
- High level of computer literacy, with a focus on Presentation/PowerPoint skills
- Proven organisational and prioritisation skills
- SQL knowledge desirable but not essential
- Excellent attention to detail and great problem solving skills
- Work well as part of a team to resolve issues
- Ability to build strong business relationships

**What happens next?**

**Working for Cabot**:
You’ll be working for an award winning; Investors in People Gold accredited organisation. We’re passionate about the ethical treatment of our customers and employees. Our mission is to create pathways to economic freedom. Our vision is to make credit accessible by partnering with our consumers to restore their financial health.

CABCORP

  • Resource Planning and PMO Analyst

    1 month ago

    Kings Hill, Kent, United Kingdom Charities Aid Foundation Full time

    Job Title: PMO Planning and Resourcing Analyst Job Reference Number: CC086 Contract Type: Permanent, full-time, 35 hours per week Location: Hybrid working model with a focus on flexibility Salary Range: £42,000 - £48,000 per annum (Based on experience) Are you a proactive and detail-oriented professional with a strong interest in planning and...

  • Project Management Office Resource Analyst

    1 month ago

    Kings Hill, Kent, United Kingdom Charities Aid Foundation Full time

    Job Title: PMO Planning and Resourcing Analyst Job Reference Number: CC086 Contract Type: Permanent, full-time, 35 hours per week Location: Hybrid working arrangement with an average of 2 days per week in the office Salary: £42,000 - £48,000 per annum (Dependent on experience) Are you a proactive, detail-oriented individual with a strong...

  • Analyst for PMO Planning and Resource Allocation

    1 month ago

    Kings Hill, Kent, United Kingdom Charities Aid Foundation Full time

    Job Title: PMO Planning and Resourcing Analyst Job Reference Number: CC086 Contract Type: Permanent, full-time, 35 hours per week Location: Hybrid working model with a base in Kings Hill (Kent) Salary Range: £42,000 - £48,000 per annum (Dependent on experience) Are you a proactive and detail-oriented professional with a strong focus on...

  • Water Resource Planner

    4 weeks ago

    Lark Hill, Wiltshire, United Kingdom Southern Water Full time

    About the RoleThe Water Resource Planner is a key position within our organization, responsible for supporting the development of our regulatory 50-year Water Resource Management Plan (WRMP) and 5-year Drought Plan. This role plays a crucial part in our commitment to provide 'A constant supply of high-quality drinking water' to our customers.Key...

  • Planner

    1 day ago

    Lark Hill, Wiltshire, United Kingdom Southern Water Full time

    About the RoleWe are seeking a highly organized and efficient Planner to join our Logistics Planning & Scheduling team at Durrington. As a Planner, you will play a crucial role in coordinating and managing Work Orders in line with individual service level targets.Key ResponsibilitiesPrepare weekly work plans using the Work Planner module in Ellipse, ensuring...

  • Planner

    1 day ago

    Lark Hill, Wiltshire, United Kingdom Southern Water Full time

    About the RoleWe are seeking a highly organized and efficient Planner to join our Logistics Planning & Scheduling team at Durrington. As a Planner, you will play a crucial role in coordinating and managing Work Orders in line with individual service level targets.Key ResponsibilitiesPrepare weekly work plans using the Work Planner module in Ellipse, ensuring...

  • Planner

    4 days ago

    Ludgate Hill, United Kingdom CV-Library Full time

    TXM Recruit are looking a Planner to work on a project with our current rail client for up to 6 months. The role is remote with occasional travel in to the London office. Context and Summary The Planner will be responsible for preparation and management of UK Projects P6 programmes. Providing planning expertise to sales and projects. Main...

  • Senior Project Planner

    3 days ago

    Richmond Hill, United Kingdom J. Murphy & Sons Ltd Full time

    Senior Planner - Rail - TRU AllianceThe Transpennine Route Upgrade (TRU) is a high-profile rail project in the UK, aiming to deliver faster, longer, more frequent, and more reliable services across the north of England. As a Senior Planner, you will play a crucial role in transforming the East of Leeds route, enabling passengers to travel faster, more...

  • Senior Project Planner

    4 days ago

    Richmond Hill, United Kingdom J. Murphy & Sons Ltd Full time

    Senior Planner - Rail - TRU AllianceThe Transpennine Route Upgrade (TRU) is a high-profile rail project in the UK, aiming to deliver faster, longer, more frequent, and more reliable services across the north of England. As a Senior Planner, you will play a crucial role in transforming the East of Leeds route, enabling passengers to travel faster, more...

  • Planner

    4 weeks ago

    Ludgate Hill, United Kingdom TXM Recruit Full time

    TXM Recruit are looking a Planner to work on a project with our current rail client for up to 6 months. The role is remote with occasional travel in to the London office. Context and Summary The Planner will be responsible for preparation and management of UK Projects P6 programmes. Providing planning expertise to sales and projects. Main Responsibilities...

  • Senior Planner

    4 days ago

    Richmond Hill, United Kingdom CV-Library Full time

    Recently named as one of the 'Best Big Companies to Work For’ by Best Companies, J. Murphy & Sons Limited (Murphy) is a leading international, specialist engineering and construction company founded in 1951 with a purpose to improve life by delivering world-class infrastructure.   Operating in the United Kingdom, Ireland and Canada,...

  • Senior Planner

    4 weeks ago

    Richmond Hill, United Kingdom J. Murphy & Sons Ltd Full time

    Recently named as one of the 'Best Big Companies to Work For’ by Best Companies, J. Murphy & Sons Limited (Murphy) is a leading international, specialist engineering and construction company founded in 1951 with a purpose to improve life by delivering world-class infrastructure. Operating in the United Kingdom, Ireland and Canada, Murphy provides better...

  • Demand Planner

    3 weeks ago

    Kings Langley, United Kingdom Belkin BV Full time

    Job Description: Demand Planner As a Demand Planner, you will drive a BU / Market based forecast to a targeted level of forecast accuracy, enabling accuracy of outlooking, whilst owning inventory against a targeted budget plan and performing to hit all planning KPIs. You will work closely with Sales and Product Management to drive a high level of customer...

  • Senior Planner

    1 week ago

    Richmond Hill, United Kingdom J. Murphy & Sons Ltd Full time

    Recently named as one of the 'Best Big Companies to Work For’ by Best Companies, J. Murphy & Sons Limited (Murphy) is a leading international, specialist engineering and construction company founded in 1951 with a purpose to improve life by delivering world-class infrastructure. Operating in the United Kingdom, Ireland and Canada, Murphy provides better...

  • Senior Planner

    4 days ago

    Richmond Hill, United Kingdom CV-Library Full time

    Recently named as one of the 'Best Big Companies to Work For’ by Best Companies, J. Murphy & Sons Limited (Murphy) is a leading international, specialist engineering and construction company founded in 1951 with a purpose to improve life by delivering world-class infrastructure.   Operating in the United Kingdom, Ireland and Canada,...

  • Subcontract Lead Auditor Trainer

    4 months ago

    Kings Hill, United Kingdom ACM Full time

    **Job Purpose**: **Accountabilities**: **Planning**: - Develop training materials, including presentations, case studies, interactive exercises and assessments, per industry standards and best practice, - Collaborate with internal teams to continuously improve training content based on feedback and industry developments, - Work with the Training Team to...

  • Transport Planner

    3 months ago

    Brierley Hill, United Kingdom Thermotraffic Full time

    **Transport Planner** **Fulltime | Brierley Hill, England, United Kingdom** **A cool logistics role. Perform outstanding UK-wide transport planning so that we deliver great customer service** Thermotraffic is a leading international supplier of end-to-end, highly specialized cold chain logistics. Our fleet of vans and trucks travel the length and breadth...

  • Construction Planner

    3 weeks ago

    Harrow on the Hill, Greater London, United Kingdom FM Conway Full time

    About FM ConwayFM Conway is a leading family-run business with over 60 years of experience in delivering sustainable and innovative transportation solutions. Our core values of Care, Innovation, Integrity, and Excellence drive our culture and guide our approach to projects.Job SummaryWe are seeking an experienced Construction Planner to join our Major...

  • Construction Planner

    2 weeks ago

    Harrow on the Hill, Greater London, United Kingdom FM Conway Full time

    About the RoleWe are seeking an experienced Construction Planner to join our Major Projects division at FM Conway. As a key member of our team, you will provide planning support to our Estimating, Bid Writing, Construction, and Commercial teams for PQQs, tenders, and construction projects.Key ResponsibilitiesParticipate in internal and external meetings to...

  • Construction Planner

    2 weeks ago

    Harrow on the Hill, Greater London, United Kingdom FM Conway Full time

    About the RoleWe are seeking an experienced Construction Planner to join our Major Projects division at FM Conway. As a key member of our team, you will provide planning support to our Estimating, Bid Writing, Construction, and Commercial teams for PQQs, tenders, and construction projects.Key ResponsibilitiesParticipate in internal and external meetings to...