Resource Planning Specialist
17 hours ago
At Cabot Financial, we're seeking a highly skilled Resource Planning Specialist to join our Operations strategy team in Kings Hill. As a key member of our team, you'll be responsible for planning the day for multiple sites, executing Dialler campaigns, and monitoring commercial, customer, and conduct metrics. Your attention to detail and problem-solving skills will be crucial in mitigating risk and driving efficiency gains.
We offer a permanent contract with a competitive salary of £25,000 - £30,000 per annum, depending on experience. Our comprehensive benefits package includes full-time work (37.5 hours per week) from our Kings Hill office, as well as opportunities for career progression and professional development.
Key responsibilities include:
- Managing 1st line configuration items of Dialler & resource planning products
- Analysing performance, conduct, and customer data using live and historic data sets
- Communicating with stakeholders and offering ideas on how to alter the Dialler Plan and drive efficiency gains
- Assisting in 1st line system testing of Dialler & Resource Planning Products
Required skills and qualifications:
- Basic knowledge of Dialler/SMS technology
- Excellent verbal and written communication skills
- Intermediate Excel Skills
- High level of computer literacy, with a focus on Presentation/PowerPoint skills
- Proven organisational and prioritisation skills
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