People Services Team Leader

3 months ago

Lawrence Hill, United Kingdom Planning Inspectorate Full time

**Details**:
**Reference number**:

- 340801**Salary**:

- £35,592 - £37,813- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Higher Executive Officer**Contract type**:

- Permanent**Business area**:

- PINS - Corporate Services - People Operations - People Services**Type of role**:

- Human Resources**Working pattern**:

- Flexible working, Full-time, Compressed hours**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Bristol, South West England, BS1 6PNAbout the job

**Job summary**:
We are looking for a People Services Team Leader to lead the delivery of our People Service Desk providing a first line response service to enquiries from across the organisation, deliver all transactions relation to employment contracts and to ensure delivery of our monthly payroll.

The Planning Inspectorate has a long and proud history in ensuring a fair planning system for England. The work we do has a significant impact on people’s lives, the communities where they live and the economy.

We want our colleagues to be able to work more flexibly and more collaboratively, exploring new and innovative ways to improve the way we provide services.

For further information on the Planning Inspectorate, please see the information pack attached. You can also view our careers page at Civil Service Careers

**Job description**:
All of the people who work at the Inspectorate are critical to our ability to deliver high quality, timely and cost-effective planning decisions that affect every community. And to ensure this happens our small People Services Team aim to provide a high quality service ensuring queries are resolved, contractual changes are processed accurately and our payroll activities are completed in a timely manner.

To do this well, we need someone who understands all disciplines of HR and how they interact and embraces technology and data to simplify processes, ensure efficiency and quality, and puts dealing with people as the focus of activity. Our team leader needs to be a good leader, supporting people to develop and to create a highly productive team dealing with high volume and high levels of accuracy, acting as a point of escalation to solve problems and complex issues whilst, at all times, ensuring there is no loss of public money through poor process.

In a typical day, you will be monitoring incoming work/queries through our service desk, ensuring they are appropriately prioritised and allocated to relevant teams, monitoring the quality of the teams work and building a high-quality knowledge base of practical information for the team and line managers. In a typical week you will be involved in working with teams across the people function, the wider business and outside of the Inspectorate to review processes, implement new services to support line managers, develop the delivery of training on our people systems, or you may be running our payroll data for our payroll provider, or conducting post payroll checks to ensure accuracy.

**Office Attendance**

**Person specification**:
**Essential Criteria**
- Experience of line managing an HR team to be high performing through inclusive practices.
- Highly IT literate with experience of MS Office/databases and an in-depth experience of managing an HR system preferably SAP.
- Experience of working in an HR Service Desk delivery model and delivering a business focussed HR service
- Strong knowledge of general HR practices and employment law a practical problem-solving approach to all HR issues with a continuous improvement mind set
- Strong planning and organisational skills with the ability to judge priorities whilst working on multiple projects, and attention to detail particularly with data
- CIPD qualified to level 5 or equivalent or a willingness to study towards this qualification

**Desirable Criteria**
- Knowledge of GDPR legislation.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Changing and Improving
- Delivering at Pace
- Seeing the Big Picture

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- Highly IT literate with experience of MS Office/databases and an in-depth experience of managing an HR system preferably SAP.

**Benefits**:

- Alongside your salary of £35,592, Planning Inspectorate contributes £9,065 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- Flexible working options, including flexi-time, part-time, compressed hours and home working if suitable for the role.
- A working culture which encourages inclusion and diversity.
- 25 days annual leave increasing by 1 day per year up to 30 days after 5 years, plus 1 privilege day to mark the King’s birthday. In addition to the normal bank holidays.
- Generous family friendly policies.
- Fast and modern IT ki

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