Accommodation Booking Coordinator

2 days ago


Chelsea, Greater London, United Kingdom Royal Garden Hotel Full time

Reservations Agent Job Description:

We are seeking an experienced Reservations Agent to join our team at the Royal Garden Hotel. As a key member of our reservations team, you will be responsible for managing reservations and ensuring a seamless booking process for our guests.

Your Main Responsibilities:

  • Handle incoming reservation inquiries via phone, email, and online channels, providing accurate information and resolving any issues promptly.
  • Utilise the Opera system to accurately process bookings, modifications, and cancellations, ensuring that all guest details are up-to-date and secure.
  • Assist guests with inquiries regarding room availability, rates, and hotel amenities, providing expert knowledge and advice to meet their needs.
  • Coordinate with other departments to fulfill guest requests and preferences, ensuring that all requirements are met and exceeded.

Benefits:

  • An estimated salary range of £28,000 - £35,000 per annum, based on your experience and qualifications.
  • Enhanced annual leave, with a maximum of 33 days after 5 years of service.
  • Complimentary meals and drinks, including a healthy and balanced menu, complete with hot and cold buffet options.

About Us:

The Royal Garden Hotel is a 5-star destination hotel located in the heart of Kensington, side-by-side to Kensington Palace and Park. We are committed to providing exceptional service and exceeding our guests' expectations.

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