Hotel Reservation Specialist
5 days ago
Job Overview:
We are seeking a highly skilled Reservations Agent to join our team at the Royal Garden Hotel. As a key member of our reservations team, you will play a crucial role in delivering exceptional customer service and ensuring a seamless booking process for our guests.
Your Key Responsibilities:
- To handle incoming reservation inquiries via phone, email, and online channels, providing accurate information and resolving any issues promptly.
- To utilise the Opera system to accurately process bookings, modifications, and cancellations, ensuring that all guest details are up-to-date and secure.
- To assist guests with inquiries regarding room availability, rates, and hotel amenities, providing expert knowledge and advice to meet their needs.
- To coordinate with other departments to fulfill guest requests and preferences, ensuring that all requirements are met and exceeded.
Requirements:
- A minimum of 2 years' experience working as a Reservations Agent or in a similar role within hospitality.
- Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and guests.
- Strong attention to detail and accuracy in data entry, with a high level of proficiency in the Opera system.
About Us:
The Royal Garden Hotel is committed to providing exceptional service and exceeding our guests' expectations. We offer a range of benefits, including competitive salaries, comprehensive training programs, and opportunities for career advancement.
Salary Range: £28,000 - £35,000 per annum.
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