Luxury Service Ambassador
1 day ago
About the Role:
Delivering Exceptional Guest ExperiencesAs a High-End Guest Experience Specialist at 11 Cadogan Gardens, you will play a key role in ensuring our guests receive unparalleled service and attention to detail. This involves working closely with the Front Office team to create unforgettable experiences, exceeding expectations from arrival to departure.
You will be a natural communicator, able to work effectively under pressure in a fast-paced hotel environment. You will also be a team player, striving for quality and perfection in every guest interaction.
Main Responsibilities:
- To ensure the well-being, satisfaction, and comfort of all guests, providing a highly personalised style of service and attention.
- To establish a courteous, helpful, and friendly attitude towards all guests, ensuring no guest is left waiting for an excessive amount of time without being spoken to.
- To take pride in maintaining a high standard of personal appearance and demeanour.
- To be confident in understanding and operating all Front Office equipment, including Opera, Paging Systems, Word, and Email.
- To ensure all arriving hotel guests' cars are parked, if required.
- To be familiar with all reservation tasks to cover this function, if needed.
- To deliver exceptional Front Office services, including Check In/Check Out, escorting guests to their rooms, room orientation, luggage delivery, and making restaurant/travel reservations.
What We Offer:
- Estimated salary: £30,000 - £40,000 per annum.
- 29 days holiday including bank holidays.
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